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IT Helpdesk at Sundus Ltd
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

31 Jan, 27

Salary

50000.0

Posted On

02 Nov, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description
  • Provide primary and secondary level of support (L1 and L2) for all hardware
  • and software inquiries.
  •  
  • Troubleshoot laptops (Windows & macOS), workstations, and mobile
  • devices.
  •  
  • Provide end-user assistance for the Learning Management System (LMS) and
  • Student Information System (SIS), including course access, user enrollment
  • issues, and portal navigation.
  •  
  • Manage the full lifecycle of campus devices, including imaging, software
  • deployment, patch management, and security updates.
  •  
  • Support enterprise productivity suites and specialized engineering software
  • for research and teaching.
  •  
  • Maintain and troubleshoot on-site audio-visual equipment.
  •  
  • Support basic network connectivity tasks, including Wi-Fi troubleshooting,
  • VPN configuration, and Active Directory user management.
  •  
  • Create user guides, runbooks, and KB articles.
  •  
  • Track and manage all requests in the ticketing system through to resolution,
  • ensuring clear communication to stakeholders.

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Responsibilities