IT Helpdesk Support Administrator at William Fry

Dublin, Dublin County, Ireland -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 27

Salary

45000.0

Posted On

08 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

The Role Provide 1st and 2nd level technical and system support to the business
Provide IT assistance to the Senior IT team
Log support tickets and monitor SLAs using the helpdesk management system
Liaise with other departments to carry out tasks such as desk and office moves, training, and offsite user support
Troubleshoot user issues and assist with queries
Set up PCs and laptops for new users
Provide audio-visual support in meeting room areas
Provide audio and video conferencing support
Provide general business application support, including document management, Citrix, and email
Fix hardware issues with PCs, laptops, and printers
Monitor the IT environment using tools that provide real-time reporting and dashboards
Handle queries relating to information security
Participate in IT projects with the senior IT Team

The Person Minimum six months’ proven experience on a helpdesk dealing directly with end-user queries
Tech-savvy, with good troubleshooting skills
Good communication skills, with clear spoken English
Strong ability to work well under pressure
Excellent time management and the ability to work efficiently
Strong team skills and a willingness to learn new technologies
A degree of flexibility regarding ad-hoc duties and working hours
Find ways to optimise and automate IT and general firm processes
Experience in the following areas an advantage, though not essential: laptop imaging, setup, and troubleshooting; Microsoft Windows 11 and Microsoft Office; Microsoft Active Directory, Exchange and Azure; Legal applications such as the iManage document management system, BigHand etc; Citrix; Networking fundamentals; Virtualisation; and Windows Server (2016, 2019, 2025)

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Responsibilities

The Role Provide 1st and 2nd level technical and system support to the business
Provide IT assistance to the Senior IT team
Log support tickets and monitor SLAs using the helpdesk management system
Liaise with other departments to carry out tasks such as desk and office moves, training, and offsite user support
Troubleshoot user issues and assist with queries
Set up PCs and laptops for new users
Provide audio-visual support in meeting room areas
Provide audio and video conferencing support
Provide general business application support, including document management, Citrix, and email
Fix hardware issues with PCs, laptops, and printers
Monitor the IT environment using tools that provide real-time reporting and dashboards
Handle queries relating to information security
Participate in IT projects with the senior IT Team

The Person Minimum six months’ proven experience on a helpdesk dealing directly with end-user queries
Tech-savvy, with good troubleshooting skills
Good communication skills, with clear spoken English
Strong ability to work well under pressure
Excellent time management and the ability to work efficiently
Strong team skills and a willingness to learn new technologies
A degree of flexibility regarding ad-hoc duties and working hours
Find ways to optimise and automate IT and general firm processes
Experience in the following areas an advantage, though not essential: laptop imaging, setup, and troubleshooting; Microsoft Windows 11 and Microsoft Office; Microsoft Active Directory, Exchange and Azure; Legal applications such as the iManage document management system, BigHand etc; Citrix; Networking fundamentals; Virtualisation; and Windows Server (2016, 2019, 2025)