IT Helpdesk Support Analyst L1 at MSP OPERATIONAL CORP
Edmonton, AB T6B 1Z3, Canada -
Full Time


Start Date

Immediate

Expiry Date

07 Feb, 25

Salary

43000.0

Posted On

19 Jan, 25

Experience

1 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Software Troubleshooting, Customer Service, Know How, It Infrastructure

Industry

Information Technology/IT

Description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.
As we continue to grow, we are looking for a IT Helpdesk Support Analyst L1 to join our team.

Responsibilities

ABOUT THE ROLE

As a IT Helpdesk Support Analyst L1, you will be responsible to serve as a primary point for resolving technical issues and ensuring that our clients receive top-tier support. With an understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact. This role is aimed to grow and develop technical troubleshooting abilities and industry know-how, with mentorship from the senior techs and business leaders within the company.

  • Location: Edmonton
  • Schedule: Monday to Friday, Rotation several times a year (on call)
  • Work mode: Hybrid

WHAT YOU’LL DO

  • Perform remote tech support troubleshooting of hardware, software and networking issues for various clients.
  • Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Assemble, image, and configure client workstations and laptops.
  • Manage and maintain operating systems, servers, and network infrastructure, including user management, system configuration, and applying security updates.
  • Manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
  • Document all changes to client environments.
  • Document troubleshooting steps, system configurations, and network changes, and generate reports when needed.
  • Follow check lists to ensure a consistent result for routine and common tasks.
  • Monitor central ticketing system to ensure timely resolution of issues.
  • Apply industry “Best Practices” to all client sites.
  • Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
  • Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
  • All other duties as assigned.
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