IT HELPDESK SUPPORT CASUAL - WOLLONGONG

Unitech is a leading provider of Information, Communication & Technology (ICT) solutions to the SME & Corporate markets located in Wollongong.With over 30 years in the industry, we are seeking a dynamic, enthusiastic and committed I.T. Helpdesk to join our growing team or support professionals.Reporting directly to the Service Manager, this opportunity will expose the successful candidate to a wide range of products, services & skill sets utilised to deploy Information Technology solutions to a diverse range of clients & industries.

KEY KNOWLEDGE (INCLUDE BUT NOT LIMITED TO):

Understanding of outsourced & MSP style support systems Formal qualifications and / or combination of demonstrated competency in Helpdesk / Service Desk support systems & procedures Experience with Microsoft Server Operating Systems Experience with Microsoft Office 365 exchange online , share point , teams Azure Cloud-based deployments Experience with Microsoft Office Application Software Understanding of LAN & WAN network environments Experience with Remote Desktop, VMware & Hyper-V environments

Daily technical & troubleshooting support services via Helpdesk ticketing system Provide phone, e-mail & remote support services Supporting the Helpdesk team Escalation point for technical issues Management of servers, desktops, laptops & mobile devices Management of services, software, anti-virus, back-ups and peripheral equipment Understanding & updating network topology diagrams & documentation Hardware & software fault diagnosis & repairs Networking / Firewall experience Daily communication on issues & resolutions to clients Monitoring Helpdesk ticket queues and priority levels Be part of an on- call roster system