Our client is an established IT solutions company looking for the following;
About the Role:
We’re seeking a friendly and tech-savvy IT HelpDesk Engineer to provide first-line support to our end-users. You’ll be the first point of contact for resolving common IT issues, ensuring a smooth and efficient user experience.
Responsibilities:
Answer user support requests via phone, email, and ticketing system.
Troubleshoot basic hardware, software, and network problems.
Reset passwords and manage user accounts.
Guide users on how to use standard software applications.
Log and track support requests in the ticketing system.
Escalate complex issues to higher-level support.
Maintain clear and professional communication with users.
Required Skills:
Minimum Diploma in IT or related studies
Basic IT knowledge of hardware, software, and networking.
Familiarity with Windows and common software applications (e.g., Microsoft Office).
Strong problem-solving and communication skills.
Experience with ticketing systems is a plus.
Customer-focused and patient attitude.
We Offer:
Opportunity to gain experience in a fast-paced IT environment.
Competitive compensation.
Potential for growth and development.
Please submit your updated and comprehensive CV to: gracehrsolutions.patriciapoh@gmail.com for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.
For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

Please refer the Job description for details