WHO WE ARE

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

IT HELPDESK SUPPORT MINIMUM QUALIFICATIONS

• High School Diploma or Equivalent
• Vocational school Preferred
• Have a clear understanding of computer hardware, operating system, application troubleshooting skills, setting up and troubleshooting cellular devices
• Understanding the basic functions of VOIP phones
• Ability to function well in a high-paced, and at times, stressful environment
• Adaptable and motivated to learn and retain knowledge of various tools, applications, and systems.
• Must have excellent communication skills, strong organizational skills, and precise attention to detail
• CompTIA Certification preferred

IT HELPDESK SUPPORT PHYSICAL REQUIREMENTS

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
• Physical ability to stand and walk throughout the workday

IT HELPDESK SUPPORT POSITION PURPOSE

Responsible for providing IT support for company issued hardware and software for the employees of Kirby-Smith Machinery.

IT HELPDESK SUPPORT ESSENTIAL FUNCTIONS

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Provides technical assistance to internal customers
• Troubleshoots printers and scanners
• Provides excellent customer service
• Tracks requests and fulfills procurement requests with 100% accuracy
• Sets up cellular devices and provides cellular device assistance
• Maintains a clean work environment
• Performs other related duties as assigned
• Consistent and reliable on-site attendance