IT Helpdesk Support I at Panorama Mortgage Group LLC

Franklin Township, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Microsoft Windows, Microsoft Office 365, Networking, Problem-Solving, Communication, Customer Service, Microsoft PowerApps, Organizational Skills, Attention to Detail, Team Collaboration, Documentation, User Training, Security Settings, Helpdesk Ticketing

Industry

Financial Services

Description

Description Provide technical assistance and support to end-users, ensuring timely and effective resolution of -related issues. Respond to emails, and phone calls in a professional and customer-friendly manner. Diagnose and troubleshoot hardware, software, network, and applicat Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. Install, configure, and maintain computer systems, software, peripherals, and network devices. Collaborate with team members to resolve complex technical issues and escalate when necessary. Assist with the setup and maintenance of user accounts, permissions, and security settings. Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system. Provide guidance and training to end-users on software applications and systems usage. Stay updated with the latest technology trends and developments to enhance technical skills. Contribute to the development and maintenance of IT documentation and knowledge base. Requirements A minimum of 2 years of experience in a technical support role. Strong knowledge of Microsoft Windows operating systems (Windows 10, 11) and Microsoft Office 365 Suite. Familiarity with networking concepts, protocols, and troubleshooting. Excellent problem-solving skills and the ability to diagnose and resolve technical issues. Strong verbal and written communication skills, with a B2 CEFR English level or equivalent. Customer-focused approach with the ability to handle challenging situations and users. Experience with Microsoft PowerApps is a plus. Relevant technical certifications (e.g., CompTIA A+, •Microsoft Certified Professional) are beneficial. Ability to work independently and collaboratively within a team environment. Strong organizational skills and attention to detail. Able to be on a rotating on-call shift for weekend support.

Responsibilities

Provide technical assistance and support to end-users, ensuring timely and effective resolution of issues. Collaborate with team members to resolve complex technical issues and document user inquiries in the helpdesk ticketing system.