The IT Helpdesk Support role is responsible for managing and resolving technical support requests, provisioning and maintaining access and systems, and ensuring smooth onboarding/offboarding processes. The role is key in delivering reliable IT service and support to employees, while also contributing to broader IT initiatives, documentation, and continuous learning.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or helpdesk roles.
• Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
• Working knowledge of IT hardware, Windows OS, and common enterprise software.
• Strong troubleshooting skills and ability to communicate effectively with end users.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand, kneel, stoop, walk, and sit for extended periods of time
• Must be physically capable of lifting and carrying up to 25 lbs.
• Accessibility: If you need ADA accommodations as part of the employment process, please contact Knobelsdorff Human Resources via email at HR@KEway.com.

PROJECT DUTIES

• Participate in IT projects as assigned, contributing to tasks such as software rollouts, hardware upgrades, or process improvements.
• Collaborate with other IT team members to ensure successful project implementation and completion.