IT Helpdesk Support, Part-time at Cherokee Federal

, , United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

35.0

Posted On

02 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help desk support, Customer service, Data entry, Ticketing systems, Document management, Excel, Communication skills, Organizational skills, Attention to detail, Data quality checks, System troubleshooting, Onboarding support, Reporting, Data validation

Industry

Business Consulting and Services

Description

Systems Customer Service Help Desk Support -Part-time ** A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. *** An active NACI clearance or the ability to obtain a NACI clearance is required for consideration. *** The Systems Customer Service Help Desk Support role provides front-line customer service and operational support for DGMH systems and programs. This position supports help desk operations, onboarding activities, data entry, and document management across multiple projects. This position supports a government contract and is restricted to U.S. citizens or legal permanent residents. Documentation is required. This is a fast-paced, high-volume support role requiring strong customer service skills, attention to detail, and the ability to respond quickly to system and data-related requests. This is a part-time remote position. This position will be 20 hours per week. Compensation & Benefits: Estimated Starting Salary Range for Systems Customer Service Help Desk Support -Part-time: $30/hr- $35/hr Pay commensurate with experience. Benefits provided in accordance with company policy Systems Customer Service Help Desk Support -PT Responsibilities Include: • Provide help desk support for DGMH systems, including monitoring and responding to user inquiries and service requests • Manage and track help desk tickets, ensuring timely resolution and follow-up • Support onboarding of new staff, including system access, training, and guidance • Perform data entry, tracking, and monitoring activities across multiple systems and spreadsheets • Clean, prepare, and validate data for transfer, ensuring accuracy and completeness • Conduct basic data quality checks and resolve discrepancies as needed • Scan, organize, and maintain electronic documents for easy retrieval and audit readiness • Maintain and manage shared inboxes and communication channels for system support • Provide daily or weekly activity reports to stakeholders as required • Coordinate with IT vendors and internal teams to troubleshoot system issues • Support special assignments and high-priority data processing tasks • Collaborate with program staff to ensure accurate tracking and reporting of activities Systems Customer Service Help Desk Support -PT Experience, Education, Skills, Abilities requested: • Bachelor’s degree required • Strong customer service and communication skills • Experience with help desk support, ticketing systems, or user support preferred • Strong organizational skills and attention to detail • Ability to prioritize tasks and respond quickly to requests • Experience with data entry, tracking, and Excel-based workflows • Ability to manage multiple tasks in a fast-paced environment • Ability to work collaboratively across teams • Reliable transportation and ability to report onsite as required • Must pass the pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com. #LI-SH1 Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar Searchable Job Titles: • Help Desk Support, Specialist • Customer Service Support Analyst • IT Support Assistant • Data Entry Specialist • Operations Support Specialist Keywords: • Help Desk • Customer Support • Data Entry • Systems Support • Ticket Management • Public Health Systems Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.

Responsibilities

The role provides front-line customer service and operational support for DGMH systems, including managing help desk tickets and user inquiries. Additionally, the position involves performing data entry, document management, and supporting staff onboarding activities.