About the role

This role is responsible for providing Level 1 technical support across the business, ensuring employees have reliable access to the systems, applications and technology they need to perform their roles effectively. You'll support a range of hardware, software and network-related issues, assist with the deployment and maintenance of IT equipment, and contribute to the smooth day-to-day operation of our technology environment.

Key responsibilities

• Provide Level 1 support for hardware, software and network-related incidents and service requests.
• Troubleshoot and resolve issues relating to Windows desktops, Microsoft 365, email, internet access and business applications.
• Set up, configure, asset tag and deploy desktop computers, laptops, mobile devices and peripherals.
• Diagnose and resolve printer, hardware and connectivity issues.
• Escalate complex technical issues when required.
• Maintain IT asset registers and hardware and software inventory records.
• Coordinate warranty repairs and support with third-party vendors.
• Assist with the installation and maintenance of networking equipment and infrastructure.
• Create and maintain IT support documentation, FAQs and knowledge base articles.
• Provide clear and professional technical guidance to end users.

About you

• Passionate about technology and solving technical problems.
• Proactive, adaptable and able to manage competing priorities.
• A strong communicator who can explain technical concepts clearly to people with varying levels of technical knowledge.
• Well organised with strong attention to detail.
• Comfortable working independently and as part of a collaborative team.
• Committed to delivering high-quality support and service.
• Eager to learn and continuously develop your technical skills.
• Relevant tertiary qualifications in Information Technology or a related field and/or industry-recognised IT certifications is desirable.
• Experience in an IT Helpdesk, Desktop Support or similar technical support environment.
• Strong troubleshooting and problem-solving skills.

About us

Konami Australia is a global leader in gaming and entertainment technology.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How much notice are you required to give your current employer?
• How many years' experience do you have in an Information Technology Helpdesk Role?
• Have you completed a qualification in ICT?
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