JOB SUMMARY

We are seeking an IT Helpdesk Technician to join our growing team. This role combines helpdesk support, systems administration, and break/fix troubleshooting in a dynamic production and office environment. The successful candidate will provide hands-on and remote support to end-users, assist in the maintenance and administration of IT infrastructure, and help ensure smooth day-to-day IT operations.

QUALIFICATIONS

• 2–4 years of IT support experience in a helpdesk, technical support, or systems administration capacity.
• Strong knowledge of Windows 10/11 operating systems and Microsoft Office 365 applications.
• Hands-on experience with Active Directory (user creation, group management, password resets).
• Solid diagnostic and troubleshooting skills for both hardware and software issues.
• CompTIA A+ Certification preferred; other certifications such as CompTIA Network+, MCSA, or similar considered an asset.
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, VPN) is an asset.
• Exposure to tools such as Microsoft Intune, Autopilot, Meraki networking devices, or Fortigate firewalls would be considered an asset.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong customer service orientation with a proactive attitude toward problem-solving.

• Provide first and second-level helpdesk support to end-users across the organization.
• Troubleshoot hardware, software, and network issues across desktops, laptops, printers, mobile devices, and peripheral equipment.
• Perform break/fix repairs on hardware components as needed.
• Assist in systems administration tasks such as user account management, group policy updates, and server maintenance.
• Monitor and respond to automated system alerts and escalate issues as appropriate.
• Document issues, troubleshooting steps, and resolutions within the IT ticketing system.
• Support the setup, configuration, and deployment of workstations, laptops, and mobile devices.
• Collaborate with IT leadership and other departments to support IT projects and initiatives.
• Participate in after-hours on-call support rotation as needed.