Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and delivery. Additionally, Fyfe is actively involved in helping our clients with their Energy transition goals across a broad range of solutions including hydrogen and biogas.

REQUIREMENTS:

• Experience as an IT Helpdesk Technician or technical support role
• Excellent problem-solving and troubleshooting skills
• Good Microsoft environment support experience and knowledge of computer networking fundamentals
• Experience with Active Directory and Microsoft Entra
• Customer-focused attitude with a dedication to delivering exceptional service
• Tertiary IT qualifications or industry certifications favourable but not essential
• Very strong interpersonal and communication skills - written and verbal

DESIRABLE SKILLS:

• A Certificate III / IV in IT
• Experience with Microsoft SharePoint
• Experience with Apple phones and software

ABOUT THE ROLE

To support our success, we are seeking an enthusiastic and self-motivated IT Helpdesk Technician.
This dynamic role will be based in our Adelaide office and will work collaboratively with a team of IT specialists.
As an IT Helpdesk Technician, your essential role is to provide technical support to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly. Diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals. Additionally, you will contribute to the setup and configuration of new workstations and mobile devices, keeping the organization’s technology up to date.
You will also be responsible for installing, upgrading, and maintaining software applications and operating systems, and monitoring the IT ticketing system, prioritize user requests, and ensure timely resolutions. Collaboration is vital as you work closely with the IT team to escalate and resolve complex issues effectively. And occasionally, you will be required to travel for on-site support, demonstrating your commitment to providing hands-on assistance promptly.

RESPONSIBILITIES:

• Provide first-line technical support to employees, troubleshooting hardware, software, and network issues via phone, email or in-person.
• Install, configure, and maintain company IT systems, including computers, printers, and communication tools.
• Manage user accounts, permissions, and security settings in various systems.
• Document technical issues and resolutions in the IT ticketing system.
• Ticket escalation management
• Assist in software updates, patches, and system maintenance.
• Provide training and guidance to staff on IT best practices and troubleshooting steps.