This is a helpdesk position, with excellent opportunity for the right candidate to grow their career in information technology. At RSN we strive to promote from within our own team. From this position you will have opportunity to grow into other technical roles such as Systems Admin, Network or Systems Engineer, Software Engineer, Cybersecurity, or even Operational Management.
We are looking for candidates with a strong work ethic, excellent interpersonal skills, who is ready to learn and become part of a close team of IT professionals that leave their ego at the door. Strong attention to detail is a must for all positions. You will be exposed to IT best practices as well as bleeding edge concepts and ideas in networking, enterprise voice systems, enterprise WiFi systems, Office 365, Azure, Active Directory, virtualization, scripting, Cybersecurity, and much more. There is no shortage of things to learn, classes to take, and plenty of opportunities for the right candidate.
This position is full-time in office.

QUALIFICATIONS AND SKILLS

• High school diploma or GED
• Demonstrated knowledge of all Windows Desktop Operating systems, Microsoft Applications/Office , Windows Server, and security practices.
• Minimum 1 year experience as an IT help desk technician, or equivalent demonstrated skill levels.
• Hands-on troubleshooting experience with Windows 10 & 11, MS Office, etc.
• Knowledge of basic network protocols and LAN/WAN environments, including routing, switching, VPN, and physical wiring infrastructure.
• Strong PC and troubleshooting skills
• Strong knowledge of Physical Network Connectivity, hardware, PCs, Laptops, Network Cards, and RAM
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• Ability to self direct and work without much direct supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Have a lot of patience to work with customers remotely that do not understand computers.

PREFERRED QUALIFICATIONS:

• CompTIA A+
• Cisco CCNA
• Microsoft MS100 and/or MS101

PHYSICAL REQUIREMENTS:

Ability to sit or stand for prolonged periods of time, work in confined space (ie wiring closet or physically connecting PC equipment on or under desks), lift up to 50 lbs, and climb a ladder.

• Receiving and imaging computer equipment.
• Learn/Interact with our Helpdesk systems, Endpoint Management Tools, and Documentation system.
• Receive systems from customer that might need minor hardware repair and re-imaging.
• Take support calls and call center escalations.
• Troubleshoot workstation and laptop operating systems (Window 10/11).
• Troubleshoot Microsoft Office apps.
• Help user’s setup email, desktop shortcut, printers.
• Work with the acquisition team when applicable when onboarding new customers and locations.
• Network troubleshooting
• Help when asked with equipment stock and inventory.