Overview:
The IT Help Desk Technician provides first-level technical support to end-users, serving as the initial point of contact and assisting with hardware, software, and network issues. This is a full-time, non-exempt position paid on an hourly basis.

• Respond to initial support requests via phone, email, or ticketing system.
• Assist with the installation of software, drivers, and updates.
• Troubleshoot basic hardware, software, and networking issues (Windows, macOS, Office, email, printers, etc.).
• Document incidents, steps taken, and resolutions in the ticketing system.
• Assist with user account setups, password resets, and access management.
• Support remote users via VPN, RDP, and remote tools.
• Educate users on IT policies and procedures.
• Configure and image devices for new employees.
• Set up workstations for new employees and office locations.
• Complete Help Desk tickets in a timely manner following SLA guidelines.
• Adhere to and enforce Parkhill IT Policy
• Desktop/laptop deployments
• Printer maintenance
• Asset checkout and maintenance
• Escalate unresolved issues to Senior Technicians or specialized support.
• Other duties as assigne