ABOUT POOLEIT LTD

PooleIT Ltd is a well-established IT support company based in Poole, providing trusted hardware, software, and networking support to small and medium-sized businesses across Dorset and beyond. Our mission is simple: keep our customers’ systems running smoothly, resolve technical issues quickly, and help them get the most from their IT.

THE ROLE

As an IT Helpdesk Technician, you’ll be the first point of contact for our customers, delivering expert technical support across a wide range of systems and devices. From VOIP to Windows troubleshooting, mobile device configuration to network setup, you’ll handle the varied day-to-day challenges of supporting modern business IT.
You’ll use remote tools to diagnose and resolve issues, and when needed, you’ll visit customer sites to provide hands-on support and installations. Every day will bring a mix of reactive troubleshooting and proactive project work.

KEY RESPONSIBILITIES

• Provide technical telephone and remote support to resolve faults and answer queries.
• Keep customers informed on the progress of their issue, ensuring excellent customer service at all times.
• Install, configure, update, and maintain software, hardware, and systems.
• Diagnose and resolve technical hardware and software issues using remote tools.
• Carry out on-site visits for troubleshooting, installation, and maintenance.