IT Helpdesk Technician at Prime Communications Inc

Sugar Land, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Network Troubleshooting, PC Support, Mobile Device Management, Payment Terminal Support, Ticketing Systems, Customer Service, Communication Skills, Device Provisioning, Wi-Fi Connectivity, Hardware Troubleshooting

Industry

Wireless Services

Description

Position Overview We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues. Key Responsibilities * Provide first-level technical support via phone, email, and ticketing systems * Troubleshoot and resolve issues related to: * PCs, printers, and peripheral devices * iPads and mobile devices * Payment terminals (Link 2500, Lane 7000) * Perform network troubleshooting including: * Wi-Fi connectivity * Routers and switches * ISP-related issues * Support store technologies including: * Security camera systems * IP-based safe locks * Smart thermostats * Accurately document issues, troubleshooting steps, and resolutions in the ticketing system * Escalate complex technical issues to senior IT staff or external vendors when necessary * Assist with new store setups, device provisioning, and technology rollouts * Collaborate with team members to ensure timely issue resolution and excellent customer support * Maintain professionalism and strong communication while handling high-volume support requests Requirements Required Skills & Qualifications * Basic knowledge of: * Computers and operating systems * Mobile devices and peripherals * Networking fundamentals * Strong problem-solving and troubleshooting skills * Excellent verbal and written communication skills * Ability to work efficiently in a fast-paced, high-volume support environment * Team-oriented mindset with a willingness to learn and grow * Strong attention to detail and organizational skills Preferred Qualifications * Previous helpdesk, call center, or customer service experience * Exposure to retail or multi-location IT support environments * Familiarity with ticketing systems and remote support tools * Understanding of basic networking concepts and hardware troubleshooting Qualifications Position Overview We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues. Key Responsibilities * Provide first-level technical support via phone, email, and ticketing systems * Troubleshoot and resolve issues related to: * PCs, printers, and peripheral devices * iPads and mobile devices * Payment terminals (Link 2500, Lane 7000) * Perform network troubleshooting including: * Wi-Fi connectivity * Routers and switches * ISP-related issues * Support store technologies including: * Security camera systems * IP-based safe locks * Smart thermostats * Accurately document issues, troubleshooting steps, and resolutions in the ticketing system * Escalate complex technical issues to senior IT staff or external vendors when necessary * Assist with new store setups, device provisioning, and technology rollouts * Collaborate with team members to ensure timely issue resolution and excellent customer support * Maintain professionalism and strong communication while handling high-volume support requests Requirements Required Skills & Qualifications * Basic knowledge of: * Computers and operating systems * Mobile devices and peripherals * Networking fundamentals * Strong problem-solving and troubleshooting skills * Excellent verbal and written communication skills * Ability to work efficiently in a fast-paced, high-volume support environment * Team-oriented mindset with a willingness to learn and grow * Strong attention to detail and organizational skills Preferred Qualifications * Previous helpdesk, call center, or customer service experience * Exposure to retail or multi-location IT support environments * Familiarity with ticketing systems and remote support tools * Understanding of basic networking concepts and hardware troubleshooting

Responsibilities

Provide first-level technical support for PCs, mobile devices, and payment terminals across 2,000 retail locations. Responsibilities include network troubleshooting, documenting issues in ticketing systems, and assisting with new store technology rollouts.