Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.
At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers
Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.
Be Part of Who We Are!
Position Summary
The primary role of the Help Desk Tech is resolving incoming issues as received and working in a team environment offering excellent customer service with strong technical skills. This person must be able to communicate verbally, clearly and effectively and in writing in a non-technical manner with employees at all levels of the company.
Key Duties and Responsibilities

The key duties and responsibilities of the IT Help Desk Technician include, but are not limited to:

• Provide on-site technical support for hardware and software to all Proliance locations.
• Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2,600 medical industry employees.
• Deploys and maintains desktops, laptops, PDA’s, printers, peripherals, and software located at approximately 50 Washington office locations.
• Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.
• Setup and maintain printer queues for each site; evaluate the overall printing process
• Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly.
• Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.
• Work with 3rd Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks.
• Troubleshoot problems with Server hardware as needed
• Proficient working in Active Directory
• Project work as assigned
• Perform other tasks as assigned

Education/Experience

• Associate degree in Information Technology or similar discipline and a minimum 2 years of experience working in a helpdesk environment or 3 years of equivalent experience
• CompTIA, Microsoft, Cisco, or ITIL certifications desired, but not required
• Knowledge Base Management experience with strong article writing skills preferred
• Dialpad phone solution, Citrix and Active Directory experience preferred
• Experienced with Microsoft client and server operating systems

Knowledge, Skills and Abilities

• Proficient in supporting Microsoft Windows 10 and Office 365 applications
• Strong written and verbal communication skills
• Excellent customer service skills and a positive attitude
• Ability to multi-task and perform effectively under pressure
• Valid WA driver’s license
• Knowledgeable with LAN/WAN/WLAN technologies
• Healthcare experience preferred
• Ability to lift desktops, monitors and able to plug in cables on the floor.
• Ability to push a cart that has IT equipment on it.

Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions

• Provide on-site technical support for hardware and software to all Proliance locations.
• Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2,600 medical industry employees.
• Deploys and maintains desktops, laptops, PDA’s, printers, peripherals, and software located at approximately 50 Washington office locations.
• Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed.
• Setup and maintain printer queues for each site; evaluate the overall printing process
• Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly.
• Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues.
• Work with 3rd Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks.
• Troubleshoot problems with Server hardware as needed
• Proficient working in Active Directory
• Project work as assigned
• Perform other tasks as assigne