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IT Helpdesk Technician at Roberts Resorts & Communities

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1 Support, Troubleshooting, Microsoft 365, Google Workspace, Apple Business Manager, Root-cause Analysis, Hardware Maintenance, Software Upgrades, Ticketing Systems, RDP Support, Network Configuration, Customer Service

Industry

Real Estate

Description

Description About Roberts Resorts & Communities This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. Position Summary The Help Desk Technician provides day-to-day technical support to our multi-location environment (approximately 25 locations) and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for logging, prioritizing, and tracking help desk requests, troubleshooting technical issues, and collaborating with IT team members to support ongoing operations. This is a fast-paced environment where being able to think and adapt to changes is important. Performance Objectives Provide Tier 1 support; triage, resolve, and escalate when needed. Creates and updates user access and accounts for cloud-based identities including Microsoft 365, Adobe, Google Workspace and Apple Business Manager operations where applicable. Displays superior documentation skills using industry standards ticketing system best practices. Utilizes effective troubleshooting skills to diagnose, repair, maintain, and upgrade hardware and software. Reduces repeat issues by performing effective troubleshooting, documenting fixes, and applying root-cause remediation (not just temporary workarounds). May be required to travel (may include overnight stay) to various Roberts Resorts and Communities locations to perform various duties (

Responsibilities

Provide Tier 1 technical support and triage for end-users across approximately 25 locations. Manage cloud-based identities and maintain hardware and software through effective troubleshooting and documentation.