StraCon Services Group, LLC is seeking a Full-Time IT Helpdesk Technician in Fort Worth TX. The IT Helpdesk Technician will be responsible for supporting the installation, configuration, operation and maintenance of company hardware, software and related infrastructure. This individual will work with team members across the entire organization. Additionally, the IT Helpdesk Technician be responsible for, but not limited to, the following requirements:

EXPERIENCE REQUIREMENTS:

• At least one (1) year of helpdesk experience.
• Must be able to lift items up to 50 pounds, climb ladders, and be able to crouch or crawl under desks.
• Strong ability to present information effectively and respond to questions from staff in a professional manner is required.
• Ability to maintain a positive attitude while dealing with stressful situations .

EDUCATIONAL REQUIREMENTS:

• Associates Degree or an additional two (2) years of related experience.
• Currently holds or able to obtain the following certifications within one year of assuming duties: CompTIA Security+, Network+.
• Experience with Office 365.

SECURITY REQUIREMENTS:

• U.S. Citizenship required.

• Effectively respond to questions from staff in a courteous and professional manner and present information.
• Maintain a positive, customer-focused attitude in high-pressure or stressful situations.
• Monitor, prioritize, and resolve Level 1 IT support requests through the ticketing system.
• Communicate clearly and promptly with management regarding issues and resolutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, software, peripherals, VoIP phones, user accounts, and network cabling.
• Diagnose, repair, and recover systems from hardware or software failures.
• Create, modify, and remove user accounts, mailboxes, and related resources.
• Assist in the administration and support of the Office 365 environment.
• Test, deploy, and apply software updates and system upgrades as required.
• Maintain accurate records, logs, and reports of all support activities.
• Track and manage inventory of desktops, laptops, tablets, licenses, VoIP phones, peripherals, and other IT assets.
• Safely lift equipment up to 50 pounds, climb ladders, and work in confined spaces (e.g., under desks).