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IT Helpdesk Technician at Western Montana Clinic

Missoula, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Printer Support, Phone System Support, Account Management, Ticketing Systems, Computer Deployment, Customer Service, Communication Skills

Industry

Hospitals and Health Care

Description

Description At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families. We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required In the IT Helpdesk Technician position, you will: Provide friendly, respectful, and professional support to employees experiencing technical issues Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner Listen carefully to user concerns and communicate technical information in a clear and understandable way Troubleshoot basic hardware, software, printer, phone, and account-related issues Escalate more advanced technical problems appropriately when necessary Document support requests accurately within the Helpdesk ticketing system Assist with setup, deployment, and maintenance of computers and related equipment Support IT projects and other departmental tasks as assigned Benefits offered: Health insurance Life insurance Paid vacation Holiday pay Sick pay 401(k) Plan + match Voluntary benefits - dental, vision, disability Employee assistance program Minimum Requirements for the IT Helpdesk Technician position: High school diploma or equivalent Helpdesk or IT support experience required Technical coursework, certifications, or college education in Information Technology strongly preferred Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn The successful IT Helpdesk Technician candidate will be subject to a background check. An Equal Opportunity Employer

Responsibilities

Provide professional technical support to employees by resolving hardware, software, and account issues via calls and emails. Document all requests in the ticketing system and assist with the deployment and maintenance of IT equipment.