IT Helpdesk Technician at Woongjin, Inc

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

26.0

Posted On

22 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Technical Assistance, Remote Troubleshooting, Customer Service, Problem Solving, Computer Systems, Mobile Devices, Network Software, Microsoft Office Suite, SAP GUI, Installation, Configuration, LAN, Cabling, Communication Skills, Cool-Tempered

Industry

Staffing and Recruiting

Description

Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours Job Description We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Pay rate: $24 - $26/hr. (D.O.E) Qualifications Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc) Good understanding of computer systems, mobile devices and other tech products Able to install and configure Laptops, PC's and Desktops, Printers and peripherals Ability to diagnose and resolve basic technical issues Computer skills must include: Microsoft Office Suite, SAP GUI Install and repair Laptop PC, Printers Experience with LAN and Cabling 1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable. Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field A+ Certificate is preferred Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C ***

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting and determine the best solution based on the issue and details provided by customers.