IT Helpdesk at Woongjin, Inc

Kokomo, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

59000.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 7, Windows 10, Windows 11, Microsoft Office, Imaging Software, SCCM, Active Directory, Problem Solving, Communication, Interpersonal Skills, Android Mobile Integration, Server Knowledge, Network Knowledge, Technical Support, Customer Satisfaction, Ticketing System

Industry

Staffing and Recruiting

Description

Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership. Benefits Medical Insurance Vision Insurance Dental Insurance 401(k) Paid Sick hours Job Description [Primary responsibilities] Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system Following up on any outstanding issues with customers regarding status and closure of incidents/requests Troubleshooting and resolve hardware, software and network problems Document procedures, FAQs, and inventory of assets Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions. Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities Company Security program administrator Company VPN administrator Company IT policy and application form creation VIP support, Business travelers support IT server room cleanup and follow up all kind of issue in IT room Network issue checkup and cooperation with Network team File server issue checkup and cooperation with Server team PC and laptop repair and software issue solving skill Security application management Windows and printer issue solving skill Server and Network basic knowledge Qualifications Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory Excellent problem-solving, communication and interpersonal skills Ability to prioritize and organize work to meet defined SLA's Android mobile in corporation experience is a plus Strong understanding of server or network basic skills [Requirements] Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience, Must be willing to travel up to 10 % of time 8am – 5pm working hour Sometime, need to work at night and Saturday and Sunday If it is required Additional Information All your information will be kept confidential according to EEO guidelines. *** NO C2C *** Compensation: USD 56000 - USD 59000 - yearly

Responsibilities

The primary responsibilities include serving as the initial point of contact for IT support and troubleshooting hardware, software, and network issues. The role also involves logging ticket activity and providing extraordinary IT support to customers at the executive level.