General Description OF Responsibilities

• Provide support for customers in a courteous and efficient manner
• Ability to work independently on projects with minimal supervision
• Install, configure, and maintain IBM Power I system.
• Monitor system performance and ensure optimal system functionality.
• Perform system upgrades and patches to maintain security and performance.
• Troubleshoot and resolve hardware, software, and network issues.
• Implement and manage system backups, disaster recovery plans, and data protection strategies.
• Collaborate with IT teams to integrate IBM systems with other infrastructure and applications.
• Develop and maintain system documentation, including configurations, procedures, and policies.
• Provide technical support and guidance to end-users and IT staff.
• Redirect problems to correct IT resources as needed, inform IT management of recurring problems
• Resolve user access issues, escalate where appropriate
• Enter detailed information for each issue into issue tracking work order system (Track It)
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Stay up-to-date with the latest IBM technologies and best practices.

work experience requirements

• Excellent verbal and written communication skills
• Ability to establish and maintain positive relationships with IT and non-IT personnel at all levels of the business
• Ability to work independently and as part of a team
• Provides coaching to operators
• Skilled problem solver
• 5+ years’ experience implementing or supporting IBM Power i System
• Able to participate in on-call rotation to provide assistance during after-hours to support business and operations. Available to support less experienced operations staff after-hours.
• Working knowledge of basic IBM Power i System operation and administrative functions
• Experience supporting a tier 1 ERP system (Oracle, SAP or JD Edwards (preferred))
• Must adhere to established SOX policies and standards including security and change management
• Able to use Office products (Excel, Word, Power Point, Access, Project, Visio)

Working knowledge of the following 3rd-party applications and tools:

• Help Systems PowerTech
• Help Systems SEQUEL ViewPoint
• Help Systems ROBOT – Alert & Schedule
• Allout Security SOXLOCK
• Applied Logic FEU Pro
• Gumbo Spoolmail
• ICS FormSprint
• Input Technologies Netmail
• Softmenu
• TL Ashford Barcode 400
• Unicom Software Turnover

• Provide support for customers in a courteous and efficient manner
• Ability to work independently on projects with minimal supervision
• Install, configure, and maintain IBM Power I system.
• Monitor system performance and ensure optimal system functionality.
• Perform system upgrades and patches to maintain security and performance.
• Troubleshoot and resolve hardware, software, and network issues.
• Implement and manage system backups, disaster recovery plans, and data protection strategies.
• Collaborate with IT teams to integrate IBM systems with other infrastructure and applications.
• Develop and maintain system documentation, including configurations, procedures, and policies.
• Provide technical support and guidance to end-users and IT staff.
• Redirect problems to correct IT resources as needed, inform IT management of recurring problems
• Resolve user access issues, escalate where appropriate
• Enter detailed information for each issue into issue tracking work order system (Track It)
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Stay up-to-date with the latest IBM technologies and best practices