Join us as a IT Improvement Manager at Bettys and Taylors Group - Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate.
This is a unique opportunity to be at the heart of a transformative project, working with a passionate and collaborative team of over 40 people in group IT.
This pivotal role will lead continuous improvement initiatives across IT teams, enhancing efficiency, effectiveness, and service quality to support business goals and strategic priorities.
If you thrive in dynamic environments and want to make a meaningful impact, we’d love to hear from you.
The role will offer hybrid working based from Harrogate (HG2 7DL). Please note that this position is not suitable for fully remote applicants, as regular on-site collaboration in Harrogate is essential.

• Developing and leading a Continuous Improvement Strategy aligned with IT and business goals, fostering a culture of service excellence.
• Overseeing the full service delivery lifecycle, ensuring ITIL best practices and continuous improvement.
• Completing regular reviews with key customers, sharing insights and implementing improvements.
• Identifying and resolving recurring issues through data analysis, problem reviews, and corrective actions.
• Reviewing and refining the strategy with IT leadership, using industry insights to adapt and improve
• Defining and tracking KPIs, using performance data and feedback to drive enhancements.
• Managing budgets, controlling costs and optimising resource use.