IT Incident Management Team Lead at TBC Bank Group PLC

Tbilisi, , Georgia -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Problem Management, ITIL, ITSM Tools, Troubleshooting, Root Cause Analysis, Leadership, Team Management, Analytical Skills, Problem-Solving, Communication Skills, Crisis Management, Continuous Improvement, Collaboration, Documentation, Regulatory Compliance

Industry

Banking

Description

Company Description We are TBC — a technology company where a bold and determined team creates customer-oriented services, products, and opportunities. Through innovation and technology, we fulfill our mission and make people’s lives easier. We support your growth, help you achieve your goals, and empower you to create your own success story — all that matters is that you believe. Job Description We are looking for an Incident Management Team Lead to join our IT Client Support Department. Education & Experience: Bachelor’s or master’s degree in IT, Computer Science, Engineering, or a related field. 5+ years of experience in IT service management, incident management, or problem management. 3+ years of leadership/managerial experience in IT operations or support. Experience with ITIL framework (ITIL 4 certification is mandatory). Strong background in troubleshooting and root cause analysis in enterprise IT environments. Qualifications Technical Skills: In-depth knowledge of ITIL processes, particularly Incident and Problem Management. Experience with ITSM (IT Service Management) tools like Jira Service Management, etc. Strong understanding of IT infrastructure, including networks, servers, and applications. Familiarity with monitoring tools to track and resolve incidents. Leadership & Soft Skills: Strong leadership and team management abilities. Excellent analytical and problem-solving skills. Ability to handle high-pressure situations and make quick, informed decisions. Strong communication skills for coordination between technical teams and business stakeholders. Experience in managing escalations and crisis situations effectively. Responsibilities: Lead the Incident Management team to ensure timely resolution of IT issues. Develop and implement strategies to reduce recurring incidents. Oversee major incident response, ensuring minimal business disruption. Drive continuous improvement initiatives in IT service delivery. Collaborate with cross-functional teams (IT operations, cybersecurity, development, Agile teams) to enhance system reliability. Ensure incidents are properly logged, categorized, and prioritized. Prepare reports and insights on incident trends, KPIs, and SLA adherence. Ensure incidents are properly logged, categorized, and prioritized. Ensure all incident management activities comply with organizational policies and regulatory requirements. Maintain accurate and up-to-date records and documentation. Additional Information TBC processes the personal data of the candidate in order to determine the suitability of the candidate for the vacancy, in accordance with the requirements of the Law of Georgia on Personal Data Protection. Information about the candidate may also be processed to determine the suitability of the candidate for future vacancies. Information about the candidate is stored for a maximum of 3 years. In case you do not want further data processing, want to change or delete data, please follow the link and contact us through the communication channels located at the same link https://tbcbank.ge/en/privacy-policy TBC shares its information with companies included in the TBC Bank Group PLC. Subsidiary companies also ensure personal data processing in accordance with the law. If you do not wish to share your data with TBC Group companies, please contact us at the same link https://tbcbank.ge/en/privacy-policy TBC conducts the selection process of candidates in compliance with the requirements of the Law on the Elimination of All Forms of Discrimination and the principles of equal treatment of persons and eliminates discrimination against persons on any grounds. If you see signs of discriminatory treatment, contact us: 032 2 27 27 27 *1998; We will contact you only those who will pass the first stage of selection and will be granted candidate status.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead the Incident Management team to ensure timely resolution of IT issues and develop strategies to reduce recurring incidents. Oversee major incident response and drive continuous improvement initiatives in IT service delivery.