• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 7 months to less than 1 year

AREA OF WORK EXPERIENCE

• Information technology (IT) service delivery

• Confer with clients to identify requirements
• Document technical requirements to ensure that products, processes and solutions meet business requirements
• Design, develop and implement information systems business solutions
• Provide advice on information systems strategy, policy, management and service delivery
• Assess physical and technical security risks to data, software and hardware
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Conduct reviews to assess quality assurance practices, software products and information systems
• Resolve conflict situations
• Operate automatic or other testing equipment to ensure product quality
• Consult with clients after sale to provide ongoing support
• Execute and document results of software application tests and information and telecommunication systems tests