IT Infrastructure and Support Analyst at Safeguard Medical (International)

Moreton on Lugg, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Microsoft 365, Azure, Active Directory, PowerShell, Windows 10, Windows 11, Endpoint Devices, Hardware Troubleshooting, Device Lifecycle Management, Windows Server, Cloud Infrastructure, Technical Issue Resolution, User Identity Management, Access Controls, SLA Management

Industry

Medical Device

Description

Description IT Infrastructure and Support Analyst - Safeguard Medical Limited Hereford Description Join Safeguard Medical – Where Purpose Meets Innovation At Safeguard Medical, we’re not just shaping the future of emergency medicine—we’re saving lives. We combine deep expertise with world-class equipment to empower first responders to act confidently and effectively when every second counts. Our mission is clear: To equip and enable responders at every skill level to preserve life in any environment. Our vision is bold: To simplify emergency medicine so that all responders have the confidence and tools to intervene when it matters most. Our purpose is powerful: To bring together life-saving products and the knowledge of emergency medical skills that preserve life. From category-leading medical devices to hyper-realistic SIMBODIES simulations, and a presence in key markets around the world, we’re building a global movement—one that gives first responders the tools they need to make a difference in the toughest conditions. If you’re driven by impact, inspired by innovation, and ready to grow in a company that’s changing lives—this is your moment. About the Role We’re on the lookout for a passionate IT Infrastructure and Support Analyst to join our team in Hereford. This isn’t just a job—it’s a chance to be part of something bigger. At Safeguard Medical, every role plays a part in our mission to preserve life and deliver excellence across the globe. Let Me Tell You What You’ll Be Doing in This Role As a IT Infrastructure and Support Analyst, you’ll be right at the heart of our mission to preserve life. Here’s what your day-to-day might look like: Administration and management of IT support tickets within SLA targets Work with third-party vendors and IT Partners to resolve complex technical issues. Facilitate coordination, scheduling and hosting of vendors for onsite implementation or support efforts. Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune MDM. Support and expand Azure cloud infrastructure, including virtual machines and Active Directory. Manage user identities, access controls, and automation tasks using PowerShell. Ensure optimal performance, security, and reliability of cloud-based services. Provide Level 2 support for Windows 10/11, Microsoft 365 applications, and endpoint devices. Occasionally assist with Level 1 support tasks. Diagnose and resolve hardware issues, manage device lifecycle, and coordinate repairs. Support onboarding/offboarding processes including access provisioning and device setup. Maintain and troubleshoot Windows Server environments. You won’t just be filling a role—you’ll be making a difference. Every decision, every action, every idea you bring to the table helps responders around the world save lives when it matters most. Is This You? We’re looking for someone who’s ready to jump in and make a difference. Could that be you? You thrive in a team and bring a positive, can-do attitude to everything you do You’re passionate about helping others and want to be part of something that truly matters in emergency medicine You have a bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience. If you’re nodding along, we’d love to hear from you. Why Safeguard Medical? This is more than a career move—it’s a chance to join a fast-paced, purpose-led company where your work truly matters. You’ll be surrounded by passionate people, cutting-edge products, and endless opportunities to grow. Be part of a mission-driven organisation with global impact Work with life-saving technologies and innovative solutions Join a collaborative, supportive, and inclusive team Build your career in a company that invests in people and progress Our Culture: Powered by Our DNA At Safeguard Medical, our culture is built on values that drive us every day: Ownership – We take charge, own our impact, and push for success. Initiative – We act boldly and do what’s right, fast. Curiosity – We ask “why?”, explore better ways, and embrace diverse views. Candor – We speak openly and respectfully to align and move forward. Humility – We lead selflessly, knowing success is shared. We believe in learning from each other, valuing every voice, and creating a space where everyone belongs—regardless of background, identity, or ability. What You’ll Get in Return We believe great people deserve great rewards. Here’s what we offer to support your wellbeing, growth, and success (benefits may vary by country): Competitive pay & performance bonus – because your impact deserves recognition Government-backed pension scheme – with a 5% employer contribution to help secure your future Generous holiday allowance – time to recharge and enjoy life outside of work Employee Assistance Program (EAP) – confidential support when you need it most Comprehensive insurance packages – peace of mind for you and your loved ones Tuition reimbursement & referral programs – invest in your growth and help us grow too Ready to Make a Difference? Ready to join our team? We’d love to hear from you. Safeguard Medical - Job Opportunities to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification

Responsibilities

The IT Infrastructure and Support Analyst will manage IT support tickets, work with vendors to resolve technical issues, and administer Microsoft 365 services. They will also support Azure cloud infrastructure and provide Level 2 support for various applications and devices.