IT Infrastructure Engineer

at  EG Group

Role: IT Infrastructure Engineer
Location: Blackburn, BB1 2FA – Office Based
Contract: Full – Time Hours / Permanent
Salary: Dependent on Experience & Discretionary Bonus Scheme
Company: EG Group
This is an office based role 5 days a week

ABOUT THE ROLE:

Our IT Department is expanding, and we have a new role available for an IT Infrastructure Engineer! As an IT Infrastructure Engineer, you will be working as part of the IT Infrastructure department. The core responsibilities include supporting and maintaining infrastructure solutions and services, ensuring services are delivered, and acting as an escalation point for the wider support desks. This role will also include project work.

WHAT YOU’LL BE DOING:

• Work with the Infrastructure Manager to ensure changes are planned and implemented in a structured and assured way.
• Assist with regular testing of the Business Continuity and Disaster Recovery plans and contribute to their ongoing review.

• Assist in infrastructure incident management and resolution. • Action any alerts generated by the monitoring systems in a timely manner.

• Support the IT Service Desk function.
• Proactively seek opportunities from across the organisation to improve the infrastructure.
• Documenting common practice, process flow diagrams & maintaining the knowledge base.

This list is not exhaustive and may be added to or amended from time to time.