IT Infrastructure Engineer/Field Administrator at Ignite Medical Resort McHenry

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

100000.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Infrastructure, LAN/WAN/Wi-Fi, ISP Troubleshooting, Firewall Management, VOIP Systems, CCTV, Access Control Systems, Remote Diagnostics, Root-Cause Analysis, Vendor Management, Project Management, Hardware Installation, Technical Documentation, Tier 2.5 Support, M&A Readiness, Infrastructure Patching

Industry

Hospitals and Health Care

Description

Description We are on Fire! Ignite Medical Resorts is Hiring an experienced IT Infrastructure Engineer/Field Administrator. If you want to work with a company who values and appreciates its employees, join Ignite Medical Resorts and help us to Extinguish the Stereotype! We are a state of the art rehabilitation resort where we combine uncompromising luxury, never before seen amenities, and the highest quality care to provide a superior rapid rehabilitation experience. Position Overview: Ignite Medical Resorts is seeking a IT Infrastructure Engineer/Field Administrator to support a rapidly growing, geographically distributed healthcare organization with 32+ locations across multiple states. This role blends advanced remote infrastructure support (Tier 2.5) with select onsite Field Administration, providing a critical scaling layer between the centralized service desk and traditional field support. The position is designed to reduce unnecessary travel, accelerate issue resolution, enable smart-hands execution, and maintain Ignite’s strong in-house IT control model as the organization continues to expand. Primary Responsibilities: Tier 2.5 – Remote Infrastructure Oversight & Troubleshooting (60%) · Serve as the primary escalation point for complex infrastructure issues prior to field dispatch, including network, ISP, firewall, switching, WAN, VOIP Systems, cameras, and access control systems. · Perform advanced remote diagnostics and root-cause analysis to determine the most effective resolution path: remote resolution, smart-hands dispatch, or onsite field support. · Coordinate with ISPs, carriers, and vendors after technical validation to ensure efficient resolution and SLA adherence. · Provide technical oversight and guidance to Field Administrators and smart-hands resources. · Support M&A and new-facility readiness by validating infrastructure standards and identifying risks ahead of go-live. · Maintain & schedule Infrastructure updates, patches and fixes. · Reduce escalations to the CTO by independently resolving gray-area and Tier 2.5 infrastructure issues. · Be part of the Ignite IT on-call rotation Field Administration – Select Onsite Support (40%) · Perform planned onsite work for critical outages, high-complexity issues or installations, new construction, expansions, and acquisitions. · Serve as the lead onsite engineer when smart-hands resources are insufficient or situations require Ignite-specific systems knowledge. · Install, configure, maintain, and troubleshoot network hardware, end-user devices, phone systems, CCTV, and access control systems. Hardware & wiring. · Ensure accurate post-visit documentation, diagrams, and facility standards updates. Project, Vendor & Operational Support · Contribute to and lead local and enterprise-wide IT projects with minimal oversight. · Act as a technical liaison between facilities and corporate IT, ensuring local needs are accurately represented. · Assist with vendor management, solution evaluations, and technology improvements. · Conduct root-cause analysis for high-severity incidents and ensure proper communication and follow-up. Process, Documentation & Mentorship · Define, improve, and document IT processes, procedures, and facility standards. · Support knowledge transfer and mentoring for Help Desk staff and junior technical team members. · Promote consistent troubleshooting and escalation practices across the organization. If you are dedicated, compassionate, dependable and energetic – WE WANT YOU! Awesome Benefits that Ignite Team Members can expect: · COMPETITIVE WAGES · GENEROUS BENEFITS PACKAGE INCLUDING HEALTH, DENTAL & VISION · 401K PLAN WITH EMPLOYER MATCH · PAID TIME OFF · HOLIDAY PAY · VOLUNTARY BENEFITS - LIFE/AD&D, STD, LTD, CRITICAL ILLNESS, ACCIDENT, HOSPITAL INDEMNITY · SHORT-TERM AND LONG-TERM DISABILITY · EMPLOYEE ASSISTANCE PROGRAM (EAP) · HEALTH SAVINGS ACCOUNT (HSA) · EMPLOYER PAID LIFE INSURANCE · RASMUSSEN COLLEGE 20% DISCOUNT FOR IN PERSON CLASSES · HOSPITALITY AND TEAMWORK FOCUSED CULTURE · 50% OFF IN OUR ON-SITE RESTAURANT AND LUXECAFE PROUDLY SERVING STARBUCKS · A COMMITMENT TO TECHNOLOGY · FREE PLANET FITNESS MEMBERSHIP · ON DEMAND PAY · COMPANY SPONSORED DOORDASH DELIVERY SERVICE · ADVANCEMENT OPPORTUNITIES · SUPER PERKS PROGRAM PET INSURANCE 12%-30% DISCOUNTS · SUBSIDIZED CHILD CARE BENEFITS Ignite Medical Resorts is an Equal Opportunity Employer. Requirements Qualifications: · 5–8+ years of progressive IT infrastructure experience, ideally in a multi-site or distributed environment. · Strong hands-on expertise with networking (LAN/WAN/Wi-Fi), ISP troubleshooting, end-user hardware, cameras, and access control systems. · Ability to independently troubleshoot complex issues and make informed judgment calls. · Experience coordinating vendors and managing technical projects. · Strong interpersonal, communication, and customer-service skills. · Healthcare or regulated-environment experience strongly preferred. Additional Requirements: · Ability and willingness to travel across multiple states as needed. · Ability to lift and install IT hardware. · Flexible schedule to assist with after-hours incidents or emergencies when required. Preferred Certifications (Not Required) · CompTIA A+ or Network+ · Relevant networking, security, or physical security system certifications.

Responsibilities

Provide Tier 2.5 remote infrastructure oversight and troubleshooting for network, VOIP, and security systems across multiple healthcare locations. Perform onsite installations and critical repairs for hardware, wiring, and facility expansions as needed.