MANDATORY SKILLS

• Datacenter - Wintel Stack
• Onsite Infrastructure Support Engineer
• Azure Identity Management Specialist

OTHER SKILLS

• Infrastructure compute & Network
• Azure Identity Management
• Datacenter support
• Cloud computing
• IT Service Operations
• Audiovisual (AV) Support Technician

• Provide smart hands support for customer facing ” Experience Centers” ‘Core’ Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.
• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.
• Provide support for EC attendees and presenters during customer visits/ events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.
• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.
• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.