Job Title – IT Infrastructure Engineer
Job Location – Bristol, UK
(Please note this is an onsite role and there is an element of UK travel required – to be discussed upon application).
Job ID – 20025

IMPORTANT TO KNOW

Due to the nature of our work many our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks.
As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris.

SpecialistITInfrastructureEngineer

LI-RT

WHAT THE ROLE WILL INVOLVE

The responsibilities of your role will include the following:

• Triaging Helpdesk tickets through ServiceNow
• Imaging PCs/Laptops
• Mobile phone management/tracking/configurations
• New Hire/Leaver process
• Providing remote support to small offices and home users
• Printer/Copier management
• Asset Management
• Scheduling and managing upgrades and backups of hardware and software systems
• Ensuring back-up systems operate effectively (would require clearance)
• Potential travel to various sites across the EMEA region for onsite support
• Ability to communicate clearly and collaborate with various stakeholders
• Work closely with international peers in different time zones

The role requires the following experience and skills:

• Minimum of 3 years’ proven commercial experience within a varied Desktop/Server/Network support role
• Experience of working to SLAs as well as creating and communicating clear expectations to the customer
• Excellent customer service and people skills in-person and remotely via voice and messaging
• Good knowledge of Microsoft Operating systems and desktop products (Win 10/11 & M365)
• Experience with Microsoft Active Directory administration
• Good knowledge of hardware troubleshooting experience of laptop/desktop environments
• Fundamental understanding of LAN, WAN, Wireless, Firewall and Security product