REQUIREMENTS:

• At least 5 years of hands-on experience in IT infrastructure and technical support roles
• Solid expertise in both network and system administration
• Familiarity with a broad array of technologies and vendors (Fortinet, Microsoft, VMware, Ubiquiti, etc.).
• Excellent documentation and interpersonal communication skills to liaise effectively with team members and clients.
• Capable of working independently without close supervision
• Proficient verbal communication skills in both English and Chinese (role involve engaging with Chinese-speaking customers).
• Holding a Class 3 driving license and having personal transportation is preferred

• Design and implement comprehensive office IT infrastructure

• Install, configure, and oversee firewall devices
• Set up and administer wireless access points and controllers
• Manage Windows Server ecosystems, including AD, GPO, DNS, DHCP, and firewall VPN authentication
• Provide support and administration for Microsoft 365 services
• Maintain thorough and consistent documentation of all project implementations and client system setups
• Address client technical issues and infrastructure malfunctions, including off-hours or weekend support when necessary
• Stay updated of emerging IT technologies and solutions to enhance client network environments