IT Infrastructure Specialist at Bosch Group

Łódź, Łódź Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Identity Management, ITIL, User Support, Database Technologies, Scripting, SQL, Problem Management, Incident Management, Documentation, Testing, Multicultural Teams, English, German

Industry

Software Development

Description

Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we enjoy our work, we inspire each other, we provide equal growth opportunities for all team members, all roles are represented in all countries. We grow together! Job Description Carry out 2nd & 3rd level support for IAM topics of the Robert Bosch GmbH focused BSH IDM, AD data mgmt., Identity Lifecycle, SAP Support Identify, clear, and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations Analyze incidents in depth, identify error causes, and transfer to the Robert Bosch-internal Problem Management Process/respond to questions/comments in the related support channels (ITIL tools, forum, docupedia, ...) Support specifying, testing, documenting, and reporting new support functionalities Identify new support cases, develop solution approaches for them, align with product responsible Qualifications Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how Know-how in the area of Identity Management, Identity Master Data Management General process know-how and ability to make use of it in complex IT environments Experience in user support within 2L or 3L Basic knowledge in software development and database technologies (scripting, SQL, ...) Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage Motivated / open-minded to work in diverse / multicultural / distributed / virtual teams Additional Information Bosch’s culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm, open, transparent, and inclusive work environment for all. Work #LikeABosch: Employment Contract Competitive salary + annual bonus Hybrid work with flexible working hours Referral Bonus Program Copyright costs for IT employees Grow #LikeABosch: Complex environment of working, professional support and possibility to share knowledge and best practices Ongoing development opportunities in a multinational environment Broad access to professional trainings (incl. language courses), conferences and webinars Live #LikeABosch: Private medical care and life insurance Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.) Prepaid Lunch Card Number of benefits for families (for instance summer camps for kids) Non-working days on the 24th and 31st of December

Responsibilities

The IT Infrastructure Specialist will provide 2nd and 3rd level support for Identity and Access Management topics, focusing on incident management and problem resolution. They will also support the specification, testing, documentation, and reporting of new support functionalities.