IT Infrastructure Support Analyst at Detector Electronics LLC

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Infrastructure Support, Customer Focused, Network Topology, Oral Communication, Written Communication, Troubleshooting, Windows Servers, Documentation, Team Collaboration, Adaptability, Time Management, PC Support, Printer Support, Local Network Support, IT Asset Management, Fast-Paced Environment

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Spectrum Safety Solutions: With approximately 1,500 employees operating in more than 20 countries, Spectrum Safety Solutions is a global leader in fire detection and suppression solutions for high-hazard applications across verticals such as critical infrastructure, oil and gas, marine and clean energy. Our global team leverages strong customer relationships across four recognized brands, Det-Tronics, Marioff, Autronica, and Fireye, to deliver differentiated lifecycle solutions and advance growth across key segments. Carved out from Carrier’s Fire & Security business in July 2024, Spectrum Safety Solutions is now a privately-held company under the ownership of Sentinel Capital Partners. Det-Tronics: We make the world a better place to live! At Spectrum’s Det-Tronics, we build and maintain comfortable, accessible, efficient, healthy, safe, secure, and sustainable environments. Det-Tronics is a $180M technologically innovative, projects-based global brand protecting customers in many challenging environments with high end flame and gas detection products and systems. Det-Tronics is a part of Spectrum Safety Solutions and has a global footprint with manufacturing sites in the U.S. and sales presence in all key geographies. About This Role: This role is responsible for providing support for all local and extended IT infrastructure including Laptops, Desktops, Printers, peripherals, Scanners, local network and related items. Primary requirement is to focus on supporting all End user computing needs as needed for all Det-Tronics including remote support for all global site locations. Job Responsibilities: * Provide support for all local and extended IT infrastructure mainly on prem including Laptops, Desktops, Printers, Scanners and related items. * Work with Det-Tronics internal IT team to maintain and track all IT assets as needed. * Work within Spectrum IT support framework guidelines, processes and policies and in collaboration with EUC shared services teams onsite and remotely located. * Reporting to Det-Tronics Digital leader * Act as a local liaison between Spectrum global services and Det-Tronics for end user computing requirements like trouble shooting issues with software running on PCs, operating system issues, log in issues and other support requirements * Trouble shooting PC accessories, peripherals and Printers * Local Network support as needed as a liaison between Spectrum managed service providers and Det-Tronics * Document items worked on, and issues resolved to maintain traceability and knowledgebase * Documentation of standard procedures for IT support related activities * Assist with troubleshooting efforts on IT systems as needed * Assist with shared IT hardware system installation as needed * Ability to prioritize and balance the demands between daily tasks * Ability to adjust and adapt to changes in a fast-paced environment * Work in a team environment with collaborative spirit Preferred Requirements: * 5+ years of experience supporting IT Infrastructure and PCs in a manufacturing organization * Must be customer focused and have the ability to provide support in a timebound and efficient manner. * Knowledge and understanding of network topology LAN, WAN and Wireless technologies * Good oral and written communication skills when interacting with end users * Highly motivated and the ability to complete work on time without supervision * Knowledge and understanding how Windows Servers operate Education: * Associates degree preferably in Information Technology or Computer Science * or High School Diploma with commensurate experience * CompTIA A+ certification a plus but not required * Network+ certification a plus but not required

Responsibilities

This role is responsible for providing support for all local and extended IT infrastructure including laptops, desktops, printers, and local networks. The analyst will act as a liaison between Spectrum global services and Det-Tronics for end user computing requirements.