IT Infrastructure & Support Engineer at DIRX INC

Fort Lauderdale, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure, Microsoft 365, Windows 10/11, Active Directory, Networking Basics, Kaseya, PRTG Monitoring, Firewall Configuration, VPN Setup, MFA & Access Control, Printer Troubleshooting, Hardware Support, User Issue Resolution, Documentation, Remote Support Tools

Industry

Health;Wellness & Fitness

Description

Description DiRx, an emerging digital health company is seeking a proactive IT Infrastructure & Support Engineer responsible for managing day-to-day IT operations, infrastructure monitoring, user support, and network/system security tasks. The ideal candidate should be experienced in Microsoft ecosystem management, printer support, networking fundamentals, and automation/monitoring tools. Responsibilities Infrastructure Monitoring & Maintenance · Perform daily health checks across infrastructure systems. · Monitor Azure services, alerts, backup status, and service performance. · Monitor PRTG dashboards and resolve alerts proactively. · Manage firewall uptime, rules audit, VPN tunnels, and configuration backup. User Support & Access Management · Handle user onboarding/offboarding including Azure AD and Office 365 account creation. · Manage MFA, password resets, role assignment, and system access requests. · Provide onsite and remote support to resolve system/network/application-related issues. Endpoint & Patch Management · Monitor Kaseya dashboards and address alerts promptly. · Manage scheduled patch deployment cycles and escalate failures. · Ensure compliance with patch management policies. Printer & Device Management · Manage Zebra, Epson, and Canon printers/scanners. · Troubleshoot connectivity, alignment, queuing, and print failures. · Coordinate with vendor support for hardware repair/replacement. Firewall & Security Operations · Monitor Cisco ASA firewalls (Primary/Secondary). · Review logs and internal alerts for anomalies or suspicious activities. · Validate ACLs, update configurations, and maintain encryption/VPN policies. · Perform weekly and monthly audits of firewall posture. Documentation & Reporting · Maintain runbooks, SOPs, troubleshooting logs, and asset documentation. · Generate weekly activity reports and submit SLA compliance metrics. Requirements Required Skills & Technologies Skills Infrastructure Azure, Microsoft 365, Windows 10/11, Active Directory, Networking basics Monitoring & Automation Kaseya (alerts, patching), PRTG monitoring Security Firewall configuration/monitoring, VPN setup, MFA & access control Support Printer troubleshooting, hardware support, user issue resolution General Ticketing systems, documentation, remote support tools Good-to-Have Skills (Optional but Preferred) · Advanced hands-on experience with enterprise-grade firewalls, including configuration, monitoring, and security policy management · Experience with automation scripting (PowerShell, Bash, or equivalent) for routine IT operations · Background in coordinating vendor support and managing hardware/software lifecycle processes Soft Skills · Strong communication and customer service mindset · Ability to work independently and proactively · Strong problem-solving and analytical abilities Ownership attitude and willingness to continuously learn About DiRx Headquartered in East Brunswick, New Jersey, and with facilities in Monroe Township (retail pharmacy) and Sunrise, FL (Mail Order Pharmacy), DiRx (DTC) is a new type of digital pharmacy that is designed to deliver significant savings to consumers on most commonly prescribed FDA-approved, generic medications - delivered to their doorstep on a recurring subscription model (mail order). DiRx (B2B) unit is developing a full service, flexible pharmacy, that works with business to supply their members / customers the ability to work with a full pharmacy that can support acute medications and maintenance medications, both generic and brand in a timely and cost-effective method that benefits the customer and business partner. Envisioned by a team of experienced health care leaders whose goal is to put consumers first and enhance affordability, DiRx’ service will be available on a cash-only subscription basis, without insurance. We are an equal opportunity employer. DiRx is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

Responsibilities

The IT Infrastructure & Support Engineer will manage day-to-day IT operations, including infrastructure monitoring, user support, and network/system security tasks. Responsibilities include performing health checks, managing user access, and ensuring compliance with patch management policies.