IT Infrastructure Support Engineer at Eaton USA

Pingdingshan, Henan, China -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Customer Service, Problem Solving, Communication, Collaboration, Time Management, Adaptability, Technical Support, Hardware Support, Software Support, Network Management, Incident Management, Change Management, Root Cause Analysis, Lean Management, Manufacturing Equipment

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Key duties include daily ownership of IT operations for assigned sites, maintaining overall site health, and enhancing the end-user experience. The position is also accountable for prompt and high-quality resolution of IT service disruptions and actively leads initiatives to improve performance across the zone. Tools/Technology Deploy, configure, and support hardware, client operating systems, and productivity software for end users. Provide hands-on support for a wide range of hardware, including networked and non-networked PCs, peripherals, OT systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS units, R&D lab devices, and mobile phones. Assist with maintenance and troubleshooting of site-based IT systems. Participate in the resolution of complex IT issues. Serve as on-site technical support, partnering with local teams and providing ground-level assistance to broader IT functions. Process Adhere to IT Service Management (ITSM) processes, including asset, change, incident, request, problem, and project management, to meet service level agreements. Contribute to the annual refresh and stakeholder walkthrough of the IT disaster recovery plan. Support initiatives across applications, infrastructure, security, and operational excellence. Assist with root cause analysis and problem management activities. Provide input to IT processes supporting manufacturing equipment. Follow Lean Daily Management practices (e.g., 5S, RCA). Participate in inventory control, risk assessments, and profit planning processes. Support internal audits related to IT systems, software, and procedures. Comply with all company policies, including ethics, data protection, information security, HR, and regulatory requirements. People Act as a liaison between IT and end users to promote and enforce IT standards. Share knowledge of policies, standards, and best practices to enhance user satisfaction and engagement. Bachelor's degree required. 3+ years of relevant IT service delivery experience Proficient in Microsoft Windows operating systems Solid working knowledge of Microsoft Office Suite, including PowerPoint, Excel, SharePoint, and Outlook Hands-on experience with a broad range of hardware: networked and standalone PCs, peripherals, OT systems (Industry 4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D lab equipment, and mobile devices Familiar with core IT infrastructure components, including networks, servers, storage systems, and phone systems Quick to adapt and capable of supporting complex IT environments spanning multiple platforms and technologies (desktop, network, mobile, and telephony) Experience with manufacturing-related equipment such as barcode scanners, industrial PCs, RF scanners, and specialized printers Working knowledge of IT Service Management (ITIL) processes, including Asset Management, Incident Management, Request Fulfillment, Problem Management, and Change Management" Strong customer service and communication skills Effective collaboration across all organizational levels Experience mentoring analysts Demonstrates adaptability, accountability, and problem-solving in dynamic and ambiguous environments Skilled in time management, teamwork, and maintaining an agile mindset

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Responsibilities

The IT Infrastructure Support Engineer is responsible for daily IT operations, maintaining site health, and enhancing the end-user experience. This role includes resolving IT service disruptions and leading performance improvement initiatives.