We are seeking an experienced IT Support Engineer with 5-7 years of experience to join our team. The ideal candidate will have a strong background in resolving technical issues, working with various seniority levels, and a deep understanding of the Microsoft 365 ecosystem. This role requires excellent problem-solving skills, the ability to work independently and within a team, and effective communication with both colleagues and vendors.

QUALIFICATIONS, SKILLS & EXPERIENCE:

• 5-7 years of experience in IT support or a related role.
• Relevant industry certifications are advantageous, such as:
• CompTIA Network+/Security+
• Microsoft Certified: Azure Fundamentals/Administrator, Desktop Administrator Associate, Teams Administrator, Security Administrator, Enterprise Administrator
• ITIL Foundation

• Act as the point of contact for IT support, addressing first-line to advanced third-line technical issues for users at all levels of seniority.
• Providing global support but leading in APAC and helping with the Middle East.
• Capable of working independently but excels in teams – able to prioritise tasks and manage incidents effectively, but experienced enough to know when other opinions are needed.
• Create and update process documentation.
• Use ticketing systems to track and resolve tickets within agreed SLAs.
• Work comfortably with the JIRA/Confluence suite of tools.
• Liaise with vendors to order new equipment or return items as necessary.
• Maintain base-level networking knowledge to assist with network-related issues.
• Demonstrate heavy experience with the Microsoft 365 ecosystem, including InTune, SharePoint, Teams, and Azure.
• Eager to continuously learn new skills and support the business as needed.