IT Infrastructure Support Engineer

at  YASA

SUMMARY

We are looking for an enthusiastic and proactive On-Site IT Infrastructure Support Engineer to provide technical assistance and support to our employees across multiple sites. You will be responsible for the implementation of new systems along with the maintenance and troubleshooting of current systems, to ensure smooth IT operations across the organisation.

• Providing on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
• Installing, configuring, and upgrading computer systems and software applications.
• Monitoring IT systems, including servers, networks, and applications, to detect and resolve issues proactively.
• Diagnosing and resolving technical problems in a timely manner to minimise downtime and disruptions.
• Collaborating with the IT team to implement and maintain IT policies, procedures, and standards.
• Implementation and support of new IT systems across the full IT project lifecycle.
• Creating and maintaining technical documentation and guides
• Document and maintain accurate records of IT assets, configurations, and support activities.
• Provide excellent customer service and communication to ensure a positive end-user experience.
• Any other duties as required.

TO SUCCEED IN THIS ROLE, WE BELIEVE YOU’LL NEED:

• Proven experience as an IT Infrastructure Support Engineer or similar role, with a strong understanding of computer systems, networks, and peripherals.
• Hands-on experience with Microsoft Office, Windows, Active Directory, and remote desktop support tools.
• An excellent understanding of networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN/WIFI technologies (Aruba preferred).
• An excellent knowledge of Virtualisation technologies including VMWare and Nutanix
• To be able to demonstrate a clear understanding of cybersecurity principles and their application
• The ability to work independently and collaborate effectively with cross-functional teams and mentor junior members of the team.
• The flexibility to work outside regular business hours and respond to emergencies including participation in an on-call rota.
• To travel to other sites as required.
  Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to only apply if they check all boxes. So if you think you have what it takes but don’t meet every single point, please still get in touch. We’d love to have an initial chat and see if you could add value.

We are looking for an enthusiastic and proactive On-Site IT Infrastructure Support Engineer to provide technical assistance and support to our employees across multiple sites. You will be responsible for the implementation of new systems along with the maintenance and troubleshooting of current systems, to ensure smooth IT operations across the organisation.

• Providing on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
• Installing, configuring, and upgrading computer systems and software applications.
• Monitoring IT systems, including servers, networks, and applications, to detect and resolve issues proactively.
• Diagnosing and resolving technical problems in a timely manner to minimise downtime and disruptions.
• Collaborating with the IT team to implement and maintain IT policies, procedures, and standards.
• Implementation and support of new IT systems across the full IT project lifecycle.
• Creating and maintaining technical documentation and guides
• Document and maintain accurate records of IT assets, configurations, and support activities.
• Provide excellent customer service and communication to ensure a positive end-user experience.
• Any other duties as required