Job Description:

• Infrastructure Management:
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• Install, configure, maintain, and troubleshoot network infrastructure components, including switches, wireless access points, and cabling (fiber optics, Cat5/6).

• Ensure the security and reliability of critical IT infrastructure equipment and data.
• Work closely with our main global office network server teams for yearly lifecycle replacements of network equipment.
• Manage and maintain the AMAG security system.
• Technical Support:
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• Provide 2nd and 3rd line technical support to site users, resolving hardware and software issues promptly and effectively.

• Respond to and resolve IT-related emergencies, including plant shutdowns, acting as an initial troubleshooter and repair technician.
• Manage desktop problem resolution.
• Project Involvement:
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• Participate in site project teams and broader IT initiatives, ensuring appropriate use of technology and adherence to enterprise standards.

• Manage IT site project proposals and implementation, partnering with Plant Technical (CIS) and Engineering teams.
• Implement new technologies in collaboration with global D&T groups.
• Leadership & Communication:
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• Display leadership qualities in day-to-day tasks and projects.

• Communicate effectively with team members, vendors, and plant personnel.
• Partner with the IT Site Lead and Regional IT Manager to optimize the site’s IT budget.
• Actively participate in team meetings, sharing updates and collaborating with colleagues in other regions.
• Vendor Management:
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• Manage relationships with external vendors and service providers to resolve issues and ensure business continuity.

• Coordinate with vendors for maintenance, repairs, and replacements of IT equipment.
• Documentation & Standards:
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• Create and maintain documentation for IT systems and procedures.

• Ensure adherence to General Mills IT guidelines, standards, and policies.
• Work closely with Compliance Teams to ensure correct processes are implemented across the site and escalate non-compliance.