IT Integration Support Technician at Tise AS

Oslo, Oslo, Norway -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk Operations, Windows, macOS, Microsoft 365, Google Workspace, Slack Administration, ServiceNow, Customer Service, Communication Skills, Hardware Troubleshooting, Software Troubleshooting, Root Cause Analysis, User Onboarding, Collaboration Tools, Technical Support

Industry

technology;Information and Internet

Description

At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With over 4 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years! 🌱 We have now become a part of the eBay family — one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before. IT Integration Support Technician 💚 The Tise team now counts over 100 people, the majority at our headquarters in Oslo. We’re now looking for a IT Integration Support Technician to help take Tise to the next level 🚀 The IT Integration Support Technician provides second-level technical support to employees across the eBay group, operating in a fast-paced, dynamic environment. This role combines hands-on support with project participation, focusing especially on user onboarding and the Collaboration Tools Migration planned for 2026. The successful candidate will play a key part in ensuring a smooth transition of users, systems, and data as eBay and Tise environments are integrated. 🌱 Key Responsibilities: Partner with eBay teams to plan and deliver onboarding events, guiding Tise users through hardware and software transitions. Collaborate with the eBay Collaboration Team to support the migration of key tools and services, including: Google Workspace data and Gmail to Office 365 migration Slack SSO integration Migration of other collaboration platforms Acting as the primary point of contact for Tise users throughout the migration process. Resolve support requests efficiently and meet ongoing service delivery expectations. Diagnose and resolve software and hardware issues across Windows and macOS environments, as well as a wide range of enterprise applications. Help users for all logged IT-related incidents through ServiceNow and other communication channels. Take full ownership of issues, performing root cause analysis, implementing fixes, or escalating to higher-level support when required. Accurately document and update tickets and resolutions in the ServiceNow Ticket System. Install, configure, and upgrade IT hardware and software as part of day-to-day support or project-based activities. Maintain excellent verbal and written communication skills, effectively interacting with both technical and non-technical colleagues across all levels of the organization. 🏓 Requirements: Proven experience in IT support or service desk operations (second-level support preferred). Strong knowledge of Windows and macOS operating systems and hardware troubleshooting. Familiarity with Microsoft 365, Google Workspace, and Slack administration. Experience using ServiceNow or similar ITSM tools. Ability to manage multiple tasks in a fast-paced environment with attention to detail and quality. Excellent communication and customer service skills. ⭐️ Preferred: Prior experience supporting large-scale IT migrations or user onboarding programs. Understanding of SSO integrations, identity management, and collaboration tool ecosystems. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate 💚 What we offer: Work with a highly dedicated team of in-house developers A healthy work-life balance. We work for ourselves and our users, not corporate clients Work on bringing one of Norway's most used apps into the world with eBay A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand Competitive compensation package, flexible working hours, and an inspiring team environment A colorful, social, and fun office in the heart of Oslo If this sounds interesting, don't hesitate to reach out and apply by sending in your CV and a motivational letter (in English). We will be inviting candidates for interviews continuously! ⭐ ️ Are you curious about the culture in Tise and who the Tisees are? Check out our instagram profile where we share pictures from the day to day life in Tise. https://www.instagram.com/tiseteam/ At Tise, we’re proud to be a diverse team representing several nationalities, with English as our working language. We believe that diversity strengthens our work and that’s why we encourage all qualified candidates to apply - regardless of age, gender, disability, religion, ethnic background, or gaps in your CV. Application deadline: 5th of December

Responsibilities

The IT Integration Support Technician provides second-level technical support to employees across the eBay group, focusing on user onboarding and the Collaboration Tools Migration planned for 2026. The successful candidate will ensure a smooth transition of users, systems, and data as eBay and Tise environments are integrated.