IT Intern (Digital & CRM) at SBH Careers

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical, Problem Solving, Communication, Agile, Project Management, Business Analysis, Documentation, Collaboration, Customer Focus, Data Analysis, Technical Requirements, User Acceptance Testing, Time Management, Flexibility, Teamwork, Strategic Thinking

Industry

Retail

Description

About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. To apply you must meet these guidelines/requirements: This is a hybrid position requiring onsite work three days per week at the Support Center in Legacy West, Plano, TX. This position is not eligible for immigration sponsorship. Housing, relocation, and transportation assistance are not provided. Availability is required from June 1 through August 7, 2026, with a minimum commitment of 30 hours per week. About the role We’re looking for a curious, analytical, and tech-savvy college intern to join our IT Digital team for the summer. This internship offers hands-on experience supporting E-commerce, Mobile App, and CRM platforms at Sally Beauty. You’ll work closely with Senior Digital Application Managers, Engineers, Product Managers, and business stakeholders to help deliver digital and loyalty features to enhance the customer experience — from online shopping and mobile engagement to personalized marketing and loyalty driven with customer data. This role blends project management and business analysis, making it ideal for students interested in technology, retail, and customer-centric digital and CRM solutions. What You’ll Learn How digital and CRM products are built and launched in a retail environment for the given summer internship timeframe. Practical application of Agile (Scrum/Kanban) and Waterfall methodologies in a real-world retail technology environment How to translate business needs into business and technical requirements, and product features How digital & CRM projects move through the software development lifecycle (SDLC) for the given summer internship timeframe. Best practices for working with cross-functional and OMNI channel teams, including Product, Engineering, UX, QA, Marketing, etc. How to manage documentation, timelines, and stakeholders across different delivery models Exposure to enterprise tools and processes used to plan, build, test, and deliver digital & customer solutions at scale Responsibilities Support project managers, scrum masters, and business analyst in projects currently in progress across E-commerce, Mobile App, and CRM platforms using both Agile and Waterfall methodologies Assist with gathering, documenting, and validating business and technical requirements, including user stories, functional requirements, and process flows Participate in Agile ceremonies such as daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives Help maintain and update product backlogs, roadmaps, and project documentation Support Waterfall-based project activities, including SDLC documentation, milestone tracking, open items, status reporting, and change management Collaborate with Engineering, UX, QA, and business stakeholders to clarify scope, dependencies, and acceptance criteria Assist with defect tracking, leading efforts to unblocking project blockers, and user acceptance testing (UAT) for new features and enhancements Help track project progress against key deliverables, identify risks or blockers, and help escalate issues as needed Analyze data to support continuous improvement and informed product decisions Contribute to processing documentation, workflows, and presentation materials for leadership updates. Opportunities to present your updates to leadership will be available. Knowledge, skills & abilities requirements Currently pursuing a bachelor’s degree in information systems, computer science, business,or a related field Strong analytical and problem-solving skills Excellent written and verbal communication abilities Comfortable working and communicating with technical and non-technical partners Organized, detail-oriented, and eager to learn Nice to Have (Not Required) Familiarity with Agile/Scrum and Waterfall concepts Experience with tools like Jira, Confluence, SQL, Google Analytics, or Excel Coursework or projects related to Product or Project Management, Business Analysis, or Digital Competencies & attributes Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learning Flexible & Agile Adapter – responsive and positive to change; works well with little direction; looks for solutions to achieve plan/task; keeps calm while under pressure; doesn’t dwell on past Effective Communicator – articulates well when sharing information; self-aware of impact/style to engage others; effective in adapting style where necessary; shares information timely; encourages others to express views and opinions demonstrates active listening and uses probing questions Team Builder – understands importance of teamwork; shares information; provides support and collaborates with a wide number of colleagues/teams and customers; humble when operating within team; understands importance of collaboration and inclusion Customer Focused Partner – demonstrates solid understanding of the customer; uses customer insights to help improve; seeks to improve customer journey/experience; advocate of the customer; holds self (and others where relevant) to a good standard of customer service Strategic Thinker – brings new, strategic thinking and ideas to leader/team for consideration; contributes to ensure effective delivery of strategic plans; provides ideas and suggestions to improve upon strategies/plans to improve business performance and/or operations Big Picture Thinker – understands how the department and other key departments operate; contributes to and champions change plans to improve processes; knows how decisions could impact other departments Results Driver – holds self and team to good standard of delivery; gives ideas on how to make improvements; effective with own/team time management; focuses on the right priority; self-motivated; adapts easily to change and demonstrates grit and determination Problem Solver & Decision Maker – uses the right information to make good decisions; gathers and examines relevant information; make recommendations and takes actions to solve problems; considers important/impact of decisions on department/operations and others Working conditions & physical requirements Our Sally Beauty Headquarters is in Plano, Texas at Legacy West. We are a hybrid-work environment; we work Monday thru Wednesday from the office with collaborative hours being from 9AM – 4PM, and then the remaining days are worked from home. You will have an assigned desk with the Digital team on the 14th floor. Location: Hybrid | Monday, Tuesday, Wednesday at the Sally Beauty Support Center, Legacy West (Plano, TX); Remote Thursday or Friday The typical working environment is in the support center office, and the work is sedentary. Typically, the associate may sit comfortably to do the job. However, some tasks and activities may be walking, standing, bending, carrying light items such as papers, files, books, and small parts, driving an automobile to a store location, etc. These activities are not frequent and do not require significant physical demands to perform the work. While involving everyday risks or discomforts, the work environment is designed with standard safety

Responsibilities

Support project managers and business analysts in ongoing projects across E-commerce, Mobile App, and CRM platforms. Assist with gathering and documenting business and technical requirements, and participate in Agile ceremonies.