IT Intern – In-Person/Hybrid at KerberRose S.C.

Appleton, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, Microsoft 365, Device Setup, IT Operations, Troubleshooting, Customer Service, Communication, Windows, Onboarding, Offboarding, Asset Tracking, Documentation, Ticketing Systems, Networking Concepts, Device Management

Industry

Financial Services

Description

Description About the role We’re looking for an IT Intern to support our internal IT team with day-to-day user support and hands-on technology tasks. This is a great opportunity for someone who’s curious, coachable, and enjoys helping people—while gaining real experience in a professional environment across end-user support, Microsoft 365, device setup, and IT operations. What you’ll do Provide friendly, front-line IT support to employees (in person and/or via phone, Teams, or email) Assist with onboarding and offboarding tasks (account setup, access requests, basic configuration) Help set up and deploy devices (laptops/desktops, monitors, peripherals, and mobile devices as needed) Support Microsoft 365 applications (Outlook, Teams, OneDrive/SharePoint) with basic troubleshooting and user guidance Document common fixes and create simple “how-to” guides to help users self-serve Help with IT inventory and asset tracking (devices, accessories, and replacements) Escalate issues appropriately and work alongside the team to learn troubleshooting best practices Participate in small projects as time allows (process improvements, cleanup, organizing, light automation, etc.) Requirements Currently enrolled in (or recently graduated from) an IT-related program (IT, CIS, MIS, Computer Science, Cybersecurity, etc.) Strong customer service mindset and communication skills (you enjoy helping people and explaining things clearly) Comfortable learning new tools and asking questions Basic familiarity with Windows and common business applications (especially Microsoft 365) Reliable, organized, and able to handle tasks with attention to detail Nice to have (not required) Prior help desk, retail tech, or customer support experience Familiarity with ticketing systems, basic networking concepts, or device management tools Interest in cybersecurity, systems administration, or cloud services Schedule / hours Target: 32 hours/week during summer with potential to stay on during school or after internship ends. Start/end dates: Flexible based on school schedule Work location In-person at our Oshkosh or Appleton offices with potential for hybrid after onboarding/training. Reporting structure Reports to: IT Manager Works closely with: IT Support Team What you’ll gain Real-world IT experience in a professional environment Mentorship and training from an experienced IT team Exposure to modern workplace tools (Microsoft 365, collaboration platforms, endpoint support) Opportunities to build practical troubleshooting, documentation, and customer support skills Culture and Core Values: KerberRose offers a fun, supportive atmosphere of professionalism with a personal touch. We believe in creating an environment that encourages and supports professional and personal development. Our core values drive our culture: Honesty Integrity Respect Balanced Life Community Oriented KerberRose is nationally recognized for its flexible workplace practices and is one of Inside Public Accounting’s Top 200 Firms.

Responsibilities

The IT Intern will provide friendly, front-line IT support to employees both in person and remotely, assisting with onboarding/offboarding tasks, device setup, and basic Microsoft 365 troubleshooting. Responsibilities also include documenting fixes, tracking IT inventory, and escalating issues while learning best practices.