IT Intern – Managed Service Provider (MSP) at Nexus at Geneva

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

10.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Networking, Systems Management, Troubleshooting, Active Directory, Windows OS, MacOS, Microsoft Office Suite, Ticketing Systems, Hardware Configuration, DNS, DHCP, VPN, Client Relations, Technical Documentation

Industry

Description

About Us: Kloud9 IT is a leading provider of comprehensive IT solutions for businesses seeking secure, reliable, and scalable technology services. With a commitment to exceptional client satisfaction, we provide managed IT, cloud solutions, cybersecurity, and network management to a wide range of clients. Position Overview: We are seeking a motivated and tech-savvy IT Intern to join our dynamic Managed Service Provider (MSP) team. This internship offers hands-on experience in IT support, networking, and systems management in a fast-paced, client-focused environment. You will work alongside experienced technicians and engineers, gaining exposure to a wide range of technologies and client environments. Key Responsibilities: * Assist in troubleshooting hardware, software, and network issues for clients under supervision. * Provide first-level support by resolving basic technical problems and escalating complex issues to senior staff. * Perform routine maintenance tasks, including software updates, backups, and system monitoring. * Assist with onboarding and configuring new devices such as desktops, laptops, and mobile devices. * Learn and use ticketing systems to log and track support requests. * Support the setup and management of user accounts and permissions in Active Directory and other tools. * Collaborate with the team to ensure IT services meet client expectations and service level agreements (SLAs). * Participate in documenting processes, solutions, and technical guides for internal use. * Shadow senior technicians on client site visits and remote support sessions. * Stay current on emerging IT trends and technologies relevant to the MSP industry. Qualifications: * Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field. * Basic knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common IT tools. * Familiarity with networking concepts such as IP addressing, DNS, DHCP, and VPNs is a plus. * Strong interest in IT support, networking, or systems administration. * Excellent problem-solving and communication skills. * Ability to work both independently and as part of a team. * Eagerness to learn and take initiative in a professional setting. Preferred Skills: * Experience with basic hardware setup and troubleshooting (e.g., desktops, printers, routers). * Familiarity with ticketing systems or IT service management tools. * Certifications such as CompTIA A+ or Network+ (not required but a bonus). What We Offer: * Hands-on experience in a professional MSP environment. * Mentorship from seasoned IT professionals. * Opportunity to work with diverse clients and technology stacks. * Potential for growth and future employment opportunities within the company.

Responsibilities

Provide first-level technical support and troubleshooting for hardware, software, and network issues for MSP clients. Assist with system maintenance, device onboarding, and the management of user accounts in Active Directory.