IT Intern - On Site - Troy, MI at 365 Retail Markets

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

20.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hardware Support, Software Support, Dell Laptops, Apple Laptops, Documentation, Knowledgebase Development, Installation, Deployment, Helpdesk Operations, IT Standards Adherence, Relationship Building

Industry

Software Development

Description

Description 365 Retail Markets is the most trusted global provider of unattended retail technology, delivering conveniently smart self-service solutions since 2008. The company’s all-in-one platform powers retail spaces across food service, global retail, and hospitality with a comprehensive suite of frictionless smart stores, micro markets, vending, catering, and dining point-of-sale options. These technologies can be found worldwide in corporate offices, manufacturing and distribution facilities, educational campuses, hotels, and beyond. As a nine-time honoree on the Inc. 5000 list of fastest-growing companies in the United States, and with a continually expanding global presence, 365 Retail Markets is committed to growth, innovation, and providing superior, integrated technology that meets the evolving needs of its customers and consumers. The IT Helpdesk Intern is responsible for supporting, administering, and implementing workstations as they relate to hardware, software, and Operating for the global domain function IT through daily operational assistance, to support and fulfill requirements of internal customers worldwide. Responsibilities Ability to support a Dell / Apple laptop environment with an emphasis on customer service. Compile and develop documentation to create a knowledgebase for software and hardware supported by the IT team. Assist in hardware and/or software installation/deployment. Support daily operations for the IT Helpdesk team within North America with extended support globally. Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the deployment and operational support of standard hardware and software offerings. Adhere to global IT standards and coordinate related activities with other teams as needed. Develop working relationships with internal business partners. Comply with all company policies and procedures. Perform other duties as assigned Requirements Currently pursuing an IT degree with GPA minimum of 3.0 on a 4.0 scale Experience taking an active role in group activities Hands-on approach Focus on Customer Service oriented approach to handling problems

Responsibilities

The IT Helpdesk Intern will support, administer, and implement workstations concerning hardware, software, and operating systems for the global IT function through daily operational assistance. Responsibilities include supporting Dell/Apple environments, compiling documentation for a knowledgebase, and assisting with hardware/software installation and deployment.