IT Intern at Ryan Lawn & Tree Inc

Merriam, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Technical support, Hardware lifecycle management, CRM, Data integrity, Help desk, Inventory management, Troubleshooting, Windows, Mac OS, Data cleansing, Reporting, Workflow optimization, Mobile device configuration

Industry

Environmental Services

Description

Description Are you a tech-savvy problem solver looking to get your hands dirty (figuratively) in the green industry? Ryan Lawn and Tree is seeking a motivated IT Intern to join our team. In this role, you won’t just be sitting in a back room; you’ll be the backbone of our daily operations, ensuring our field crews and office staff have the digital tools they need to keep our clients' properties beautiful. You’ll gain hands-on experience in technical support, hardware lifecycle management, and CRM data integrity. Key Responsibilities 1. Help Desk & Salesforce Support Request Management: Act as the primary administrator for the IT Help Desk within Salesforce, assisting in the management and resolution of internal requests. Service Resolution: Troubleshoot technical issues for staff and field crews, ensuring all tickets are documented and closed out effectively. Customer Experience: Provide regular updates and maintenance to the Customer Portal to ensure clients have real-time visibility into their services. 2. Hardware Lifecycle & Inventory Performance Assessment: Evaluate the operational effectiveness of aging laptops and desktops to determine if they meet current performance standards. Asset Tracking: Assist with rigorous inventory tracking within our software systems to ensure all equipment is accounted for. Sustainable Disposal: Identify obsolete equipment and coordinate the secure recycling of hardware and components. 3. Software & Data Integrity Salesforce Projects: Assist with specialized data projects, including data cleansing, reporting, and workflow optimizations within Salesforce. Field Support: Assist in configuring and supporting mobile devices used by our crews for scheduling and site reporting. Requirements Qualifications Education: Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or a related field. Technical Skills: * Exposure to Salesforce (preferred) or a strong desire to become proficient in CRM-based ticketing systems. Solid understanding of hardware components and Windows/Mac operating systems. Communication: Excellent verbal and written communication skills for interacting with both office staff and field technicians. Detail-Oriented: A disciplined approach to inventory management and data entry. Why Join Us? Master Salesforce: Gain professional experience in one of the world's most in-demand enterprise platforms. Hands-on Learning: Move beyond theory with tangible hardware and real-world troubleshooting scenarios. Impact: Your work directly supports the teams that keep our local environments green and sustainable.

Responsibilities

The intern will manage the IT help desk within Salesforce, troubleshoot technical issues for staff, and maintain the customer portal. Additionally, they will oversee hardware inventory, manage sustainable equipment disposal, and assist with data projects and mobile device configuration.