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IT, Intern - Technical Support (April Intake) at Watsons Malaysia

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Microsoft Excel, Microsoft PowerPoint, SQL, Report Generation, Script Amendment, User Interaction, Window Security Setup, Hardware Setup, Monitoring Tools, Helpdesk Assistance, Issue Response, Team Support

Industry

Retail

Description

Responsibilities: 1. Enlightening the burden of the team. 2. Generating the reports for store & HQ. 3. Amending the existing scripts. 4. Dealing with users regarding the system. 5. Setting up some window securities & hardware. 6. Monitor PRTG tool (broadband status) - perform 1st level support and if still broadband down, report to ISP, and follow up until link is up. 7. Shadowing morning shifter helpdesk assist on handling IT portal tickets. 8. Response issues\concern raised thru support WhatsApp groups (Vendor \ HQ IT). Requirements: 1. Currently pursuing a Diploma or Bachelor's Degree in fields related to Computer Science (IT). 2. Minimum CGPA of 3.0. 3. Able to commit at least 3 to 6 months. Students in their last semester are encouraged to submit their applications. 4. Proficiency in Microsoft Excel and PowerPoint. 5. Basic SQL knowledge is required.

Responsibilities

The intern will support the IT team by generating reports, amending scripts, and assisting users with system-related issues. They will also monitor broadband status and provide first-level support.