ABOUT THE VACANCY

The IT Key User is responsible for gathering and prioritizing customer requirements to deliver a working product. Their primary responsibility lies in defining a clear vision that aligns with the goals of engineering teams, while keeping up-to-date on all developments essential to achieving desired outcomes.

• Define the product strategy and roadmap
• Define what product is needed for the customer
• Develop Scoping plan - Scope and prioritize activities based on business and customer impact
• Develop Customer Concept (all groups represented, i.e., YMS, CSP, WMS etc.)
• IT Hardware list for hardware stream
• Translate scoping plan and customer concept to product roadmap (LS/IT planning)
• Defining and iterating the product
• Work with the different engineering teams to deliver new software
• Solving (development) problems as they appear
• Set up of the systems with the correct configurations
• Closely managing the product scope to get the product launched on time and within budget
• Regular reviews with the customer to assess whether the product meets the customer expectations
• Manage and oversee testing of the complete solution
• Define testing approach with optimal resources available
• Test connection between the product and the customers
• Evaluate test results and work with the engineering teams to solve functional and technical issues
• Closely managing the product scope to get the product launched on time and within budget
• Regular reviews with the customer to assess whether the product meets the customer expectations
• Manage and oversee the implementation of the product
• Define go-live approach with optimal resources available (support)
• Evaluate go-live results and work with the engineering teams to solve functional and technical issues
• Handover product to local operations team