You independently conduct training and coaching sessions in both customer service and regional business units, utilizing modern learning methods.
In your role as a trainer/coach, you will support the onboarding of new employees and develop training courses that are geared towards current further training needs.
Furthermore, you evaluate training measures by developing and maintaining a quality reporting system.
Based on regular quality checks – taking into account customer service-specific KPIs – you will support our managers and employees and derive concrete training measures and optimization potential from this.
You maintain our knowledge database and actively contribute to knowledge management.
Responsibilities
You independently conduct training and coaching sessions in both customer service and regional business units, utilizing modern learning methods.
In your role as a trainer/coach, you will support the onboarding of new employees and develop training courses that are geared towards current further training needs.
Furthermore, you evaluate training measures by developing and maintaining a quality reporting system.
Based on regular quality checks – taking into account customer service-specific KPIs – you will support our managers and employees and derive concrete training measures and optimization potential from this.
You maintain our knowledge database and actively contribute to knowledge management.
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