IT LIMS Support Technician at SGS

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, Bug Fixing, Relational Databases, Service Now, Java, APIs, Web Services, XML, JSON, System Maintenance, Configuration Management, Scripting, Change Control, Incident Management, Documentation Standards, Labvantage LIMS

Industry

Professional Services

Description

Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise: Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems. Provide 2nd & 3rd level application support for the application. Advanced Troubleshooting & Incident Management Investigate and resolve escalated issues. Perform root cause analysis and implement corrective actions. Debug Java code and analyze application logs to identify problems. Application Monitoring & Optimization Monitor application health using tools such as Grafana Configure alerts and dashboards to proactively detect and address anomalies. Analyze application performance and recommend improvements. Bug Fixing & Code Support Collaborate with development teams to implement permanent solutions. Bug fixing code and support on the deployments in collaboration with IT Delivery Develop functionality enhancements including lab instrument / device connections (CSV mapping) Deployment & Release Support Assist in application deployments and release validation. Conduct post-deployment checks and ensure system stability. DevOps following SGS procedures Documentation & Knowledge Management Maintain detailed documentation of support procedures and known issues. Share technical knowledge within support teams to reduce future escalations. Cross-Team Collaboration Work closely with other teams and business stakeholders. Provide timely updates and communication during incidents and outages. Qualifications Graduate Level of studies and/or Post-Secondary Education in Computer Science, Engineering or related subject Minimum of 1 - 2 years similar working experience Required Experience in application support & bug fixing Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL) Experience in related support tools (e.g. Service Now) Experience developing or maintaining instrument interfaces or middleware using Java (knowledge of APIs, web services, XML/JSON). Experience in system maintenance, configuration management, and basic scripting for SQL. Familiarity with change control, incident management, and documentation standards in regulated environments. Ideally Knowledge of Labvantage LIMS (Laboratory Information Management System) Understanding of laboratory workflows and data management processes. Experience with GIT projects’ repository Knowledge of Java/ Groovy / Jasper patterns Good understanding of the Application Lifecycle Management Used to work in an international environment Required Skills Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams Organized and structured Team worker Analytic and problem solving oriented Focused on delivering Able to work under pressure and respect deadlines. Good level of English (verbal and written) Additional Information Why SGS? Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. Flexible schedule and hybrid model. SGS university and Campus for continuos learning options. Multinational environment where you will work with colleagues from multiple continents. Benefits platform. Join Us: At SGS we believe in innovation, collaboration, and continuous improvement. We offer a supportive and inclusive work environment that encourages professional growth and personal development.

Responsibilities

Provide technical support for Laboratory Information Management Systems (LIMS) and resolve issues to maintain application stability. Collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.