IT Location Support Specialist - Japan at H&M Group

Shibuya, , Japan -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Diagnostics, Software Diagnostics, Troubleshooting, Inventory Management, Collaboration, Communication, Problem Solving, Multi-tasking, Root Cause Analysis, Operational Understanding, Trust, Active Listening, Continuous Improvement, Resourcefulness, Flexibility

Industry

Retail

Description

Job Description WHAT YOU’LL DO As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting. You will: Provide on-site technical support for issues that cannot be resolved remotely. Install and configure hardware and services for new employees and office setups. Maintain infrastructure through physical checks and collaborate with service partners for lifecycle activities. Manage hardware inventory, market search, order, coordinate technical services, and handle invoices. Document tasks, track progress, and communicate improvement areas effectively. WHO YOU’LL WORK WITH As Location Support Specialist, you’ll work closely with all users in stores & offices, global support teams and external vendors to ensure effective and cost-efficient location support. This role will be reporting to NEA BT Operations Manager. WHO YOU ARE We are looking for people with… Experience in providing hardware and software diagnostics and support. Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.). Having a holistic approach and a will to solve issues by finding and fixing the root cause and the ability to multi-task and handle different situations/and people in parallel. And people who… Collaborate inclusively, empower others through trust and active listening, and foster innovation with flexibility and openness to risk. Take ownership for continuous improvement, act resourcefully and proactively, and maintain clarity in communication and execution. Lead with honesty by being sincere, self-aware, and open-minded in all interactions. WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our colleagues attractive benefits with extensive development opportunities around the globe. All our colleagues receive a global employee discount, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our global employee discount, all our colleagues are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. Take the next step in your career together with us. The journey starts here. If you feel that your experience, skills and ambitions are right for this role, please send your application in English as soon as possible, . Due to data policies, we only accept applications through career page. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

Provide on-site technical support for end users and install and configure hardware for new employees. Maintain infrastructure and manage hardware inventory while documenting tasks and tracking progress.